Google Chrome is a web browser used by many computer users. It was developed by Google and the first version of the browser was released in 2008. The browser was first available for Windows operating system only, buy gradually ported to macOS, Linux, Android, and iOS. Today, Google Chrome has become the browser of choice for millions of users worldwide.
There is no denying the fact that Google Chrome offers a superior web browsing experience. However, it is not devoid of errors and issues either. One such common problem that annoys Chrome users is the Error 0x00005. Worry not, below is how to fix the error and get your Google Chrome browser up and running again.
The above listed symptoms of Error 0x00005 can appear particularly while running a software program related to Google, during installation of a program, during Windows shutdown or startup, or even when you are trying to install the Windows operating system. So before trying any troubleshooting steps, it is really important to keep track of when and where the error occurred.
Error 0x00005 is a runtime error and can be caused by many factors. Therefore, it is important for you to troubleshoot all the possible causes of the error to prevent it from happening again. The common causes include:
Repairing and editing the Windows Registry on your own to get rid of invalid Error 0x00005 keys is not recommended until and unless you are a computer tech support professional. This is because wrongly editing the registry of the computer can stop it from functioning properly and can cause irreversible damage to the Windows operating system. Instead, it is recommended to make use of a trusted registry cleaner program to scan and repair any registry errors related to Error 0x00005.
Registry cleaner programs can find missing file references, invalid registry entries, and presence of broken links inside the Windows Registry. These programs will create a backup before starting the scan and will provide you the ability to undo the changes made by the program. This will help you avoid any possibilities of damage to the computer. The bonus part here is that these registry cleaner programs can also help improve the speed and performance of the computer after the scan and repair.
Error 0x00005 can be caused by outdated or corrupt device drivers as well. Drivers can get corrupted due to many reasons and the best thing that you can do to fix device driver corruption is to update the driver. It will be very difficult for you to find the exact driver for the hardware device that is leading to the Error 0x00005. Even if you are very much experienced in locating, downloading and updating the device drivers manually can be very frustrating and time consuming. Another issue is that installing the wrong driver or an incompatible version can worsen the problem.
It will be wiser idea to make use of an automatic driver updater program to download and install the necessary updates. This can also help you save time and avoid unwanted complexities that are involved in manually updating the drivers. The automatic driver updater tools can automatically download and install the necessary device drivers. These programs create a backup of the current version of the device drivers before installing the latest ones. This means that you can rollback any driver to an older version when needed.
Your computer will accumulate junk files over time from daily usage and normal web surfing. If these junk files are not cleaned out occasionally, it can make the computer and Google Chrome browser to respond sluggishly, or even lead to Error 0x00005. This can be due to file conflicts or low hard disk space. This is the reason why it is important to clean up the temporary files with the help of disk cleaner programs. This will not only solve the Error 0x00005, but also improve the performance and speed of the computer dramatically.
Windows has a built in disk cleanup program, the cleanmgr tool, but it will be a better idea to make use of a specialized hard drive cleanup program to scan and clean your computer. Running the program once a day will help you ensure that your PC is always clean and fast.
When you turn on Google Chrome’s sync feature, you will see the same information on devices in which you have signed in to the browser with your Google Account. It syncs bookmarks, passwords, history and open browser windows or tabs, autofill and credit cards information, settings and preferences.
When its sync feature is turned on, all your user profile info is saved to the Google Account, with which you have logged in. If you do not need to sync everything, then you can disable it and select what information you want the browser to sync. Follow the below steps to disable the sync feature.
When you change the sync Gmail, the above-mentioned or synced information in it will be copied to the new Google Account. Once you turn off the sync feature, follow the below steps to change your Chrome sync account.
With an optional sync passphrase, you can make Google’s cloud store as well as sync your browser’s data sans letting Google read the information. This means your synced Chrome data is protected by encryption when it is in transit.
When you have the sync passphrase:
First, you have to remove the sync passphrase. For that, go to the Settings page, click on the Reset Sync link highlighted in blue color, click on the RESET SYNC button again, and click on OK for confirmation. You have to again turn on sync as mentioned above. Then, create a new passphrase using the earlier step to reset it.
Once you have turned on Chrome sync, you can see the info saved on your other devices.
By syncing your saved passwords to Google Chrome, you will also see them available once you log in to a compatible smartphone application.
If you want to know about anything related to the browser, or are looking for ways to troubleshoot any issues related to sync, then get in touch with our browser support professionals through the toll-free number.
The Incognito mode in Google Chrome lets you browse privately, with blocked browser extensions. Usually, the New Incognito window option can be seen when you click on the three-dot button on the upper right corner of the browser. Alternatively, the private browsing window can be opened by pressing Ctrl, Shift, and N keys simultaneously. If you cannot see it in the menu options or it does not open upon pressing the shortcut key combo, then it is missing from your browser.
A missing Google Chrome Incognito mode does not mean that Google has removed it in an update of the browser or anything remotely such as that. There are many other reasons why it is missing. Did you install any extensions of late? Was the private browsing mode of Google Chrome working fine prior to the installation? If yes, it is very likely your browser is hijacked. Certain malware can exploit the administrative privileges, change Google Chrome’s policies, and disable certain functions of the browser. Besides, you may find it tough to get rid of such browser extensions.
Google Chrome has an inbuilt malware removal utility, which you can use for the same purpose.
Google Chrome will get rid of harmful extension or programs, and revert any settings to a default state. The next time you use Google Chrome, you will be able to open Incognito and browse privately.
Make it a point to install an extension only through Chrome Web Store going forward. Install also by ensuring that it is safe to use by reading user reviews.
Are you a member of the Microsoft Family? Adults can remove kids from it with the following steps, and help them gain access to Google Chrome’s private browsing mode.
If both of the above-mentioned steps did not apply in your case, then you have to consider looking into Windows Registry. Certain third-party software may have changed the registry of your system to disable the private browsing mode. The below-mentioned steps would help to revert any modifications made to the registry. If you are unsure about configuring the registry, then you are better off seeking the help of a professional. In any event, you should back up the registry before making changes to it.
Note that in rare cases, one more key titled IncognitoEnabled may be listed along with IncognitoModeAvailability. In case the above-mentioned steps did not fix the issue, go back to the Registry Editor and modify the value of IncognitoEnabled from 1 to 0.
Then check whether the Incognito menu option is shown or whether the private browsing window opens with the shortcut key combo. If not, then get in touch with our browser support professionals through the toll-free contact number for an advanced solution.
Cookies are files that are created by sites you visit on the browser. They make the browsing experience more easy by saving related information. With them, websites can keep you logged in, remember your website preferences, and provide you with locally relevant web content.
Cookies are of two types and they are:
You can also choose to remove existing cookies, allow or block them, and configure preferences for select sites.
In case you delete cookies, you will be logged out of sites and saved preferences of yours could be removed.
You can also allow or block cookies that are saved by sites. Note that if you do not allow websites to save them, most sites that necessitate you to log in will not work.
You can also choose to block them from third-party sites that have photos or advertisements on the web page. To Block third-party cookies, click on the respective toggle switch to make it blue-colored.
Cookies and data from other websites will then be blocked, even in case it is allowed on the exceptions list.
In case you allow them by default, they can still be blocked from a certain website.
Note that in case you are using Chromebook, then you might not be able to alter this setting. For more information, get in touch with your account administrator.
You can let websites remember the browsing info, but also delete them automatically when you close the Chrome browser. For that, toggle on in the Cookies page Keep local data only until you quit your browser.
For any other information related to the internet surfing or for troubleshooting, you can get in touch with our browser support professionals through the toll-free number mentioned here.
Google Chrome users sometimes come across an error that reads, “This site can’t provide a secure connection” when surfing SSL secure sites. Often, the secure connection failed error goes away when users refresh the Chrome tab, but at times, it appears repeatedly. If so, try the following troubleshooting steps to resolve the secure connection failed error.
It is seen that you will face the issue when your system date and time is not in sync with that of the web server. If so, configure the appropriate date and time according to your time zone, and try reopening the website.
Sometimes, the browsing data in Google Chrome may also interfere with your web surfing experience, hence giving you the SSL error repeatedly. In case the computer date and time is correct, try clearing the browsing data. For that, follow the steps mentioned below.
Wait for the process to finish. Once it is completed, try loading the site again. If the error persists, move on to the next step.
Now, retry opening the site. If that fails to fix the secure connection failed error too, try disabling QUIC as stated below.
Sometimes, the antivirus software may also be the reason why an SSL error appears. Modern antivirus software scans for malicious elements in a website and other internet security threats, comprising checking a site’s TLS/SSL version. In case a site uses an outdated SSL version, the antivirus software blocks it and does not allow users to visit the site. In this case, you can resolve the issue by temporarily disabling your antivirus. Just disable it for some time and see to it if the site that generates the error can be opened.
In case a website is present in the Internet Firewall’s block list, Google Chrome will not be able to open the site. Check the Firewall to make sure that the site you are attempting to visit is not in its block list. In case the site that creates an SSL error is present in the block list of Firewall, then get rid of it and retry opening the site.
Extensions in Google Chrome help improve its functionality. However, at times, the browser extensions generate unwanted errors and spoil the surfing experience. So disable them one by one and try opening the problem site repeatedly as you do that. In case you find that an extension is also a reason behind the issue, then disable or remove it.
If all the above-mentioned steps fail to resolve the issue, then check the level of privacy and internet security too. A too high internet privacy level may also block access to certain sites.
Now, retry opening the site. If you still come across the secure connection failed error or Flash not working issues while surfing the web, get in touch with our browser support professionals through the toll-free number to get an advanced solution.
The majority of web browsers these days come with the option to block pop-up windows when you are using them. This commonly proves a boon for people who just want to go about their intended business online, without being assaulted by unwelcome and even inappropriate ads. However, while knowing how to stop pop ups is a good way to take out what many consider trash, it could backfire in some cases, such as where genuinely useful websites fail to get important notifications through to you.
Following are ways to let useful browser pop-ups through, by adding selected websites as exceptions. Just make sure before you start, that no third-party applications have been set up to block pop-ups.
Safari on macOS does not have a website-specific pop-up blocking feature, meaning some get blocked by default, while others don’t. You can set the browser to allow all pop-ups by doing the following.
You can specify the pop ups Chrome allows, by doing the following.
Pasting the specific web address is found to be more effective than providing the generic website URL. That means if your intended page was something other than www at the start, then that is what you should use.
Again, pasting the specific web address is more effective than using the generic website URL.
In IE, pop-ups thrown in by websites can get blocked, and when that happens, you would see a dialog alerting you of it. The below steps should let you allow pop-ups from specific websites.
Microsoft Edge does not carry a website-specific pop-up blocking feature. Some get blocked by default, and others don’t. You can set the browser to allow all pop-ups by doing the following.
Since Edge does not allow adding website exceptions for pop-ups, you may want to switch to one of the other browsers mentioned here, in case you want to filter the pop-ups you do see.
The above procedures should let you allow pop-ups in the main web browsers used today. If your browser has not been mentioned here, you can call us on our toll free number and have our web browser experts fix any problem you may be facing.
The plugin of Adobe Flash on Google Chrome lets you access Flash video and audio contents online. It is recommended to allow it to run on a website that you trust. That is because security vulnerabilities are found frequently in Adobe Flash Player. When accessing a site with Flash content, you may run into many different situations and errors depending on the status of the plugin on Google Chrome. It could be that its setting is not configured the right way to make Flash content load up.
You might also come across errors such as Adobe Flash blocked since it is running out of date, Shockwave Flash is not responding, plugin not supported, or could not load plugin. All these situations are covered here and ways to resolve them. If any of the Chrome plugins not working the way you want it, take the necessary step to make the content load.
If you are visiting a Flash included site and run into the Flash Player not working on Chrome issue, you may have to change the plugin’s setting to allow the site to run it.
If you configure this setting, then Google Chrome will ask for permissions to run Flash each time you open a site. The web browser recommends users to enable the setting for Flash. Usually it is enabled by default, yet check if someone else has changed or configured it to block Flash.
A Flash content may get blocked if the Adobe Flash plugin on Chrome is not up to date. So follow the below steps to update it.
Updating the web browser to the latest version can make it more stable, especially if Google has come up with bug fixes. Installing the latest update can resolve Chrome plugins not working or any other issues with the browser.
Get the plugin of Flash Player only from the website of Adobe. Search “Download Adobe Flash Player for Chrome” on Google and open the respective link. Make sure to select the correct operating system and choose the PPAPI or Chromium option prior to clicking on the Download Now button. Follow the instructions to install the plugin for the Chrome browser.
When browsing a Flash site, users tend to come across “The following plugin has crashed” error message or the icon of the plugin. If Flash does not restart automatically, then you can force close it. For that, follow the steps mentioned below.
If you face Chrome plugins not working issues despite trying all these things, then get in touch with our browser support professionals through the toll-free number for advanced troubleshooting.
SSL certificates secure the communication between a web browser and a server. In case a site is secured with the certificate, then that means entered data is encrypted with cryptographic algorithms and is therefore not accessible by other people. If there is a mistake in a site, Google Chrome will show the SSL certificate error. This has two sides to it. Firstly, it affects the usual browsing experience of users. Secondly, it is a matter of concern for the people running the site in question.
It is as much a requirement for users to resolve the error as it is for website owners to install the correct SSL certificate. Usually, users get the error on the browser in many different ways. Ultimately, it all boils down to a connection error. Anyhow, you will have to bypass the error or find ways to clear it to enter the site. If Google Chrome keeps crashing into such kind of an error window while opening a website, do the following to troubleshoot the same.
Change the Computer Time
If the computer time does not conform to the real-time, the SSL error will pop up on the Chrome browser. To avoid that, configure the right time based on your time zone. If you are on Windows 7 PC, perform the below tasks.
Contact the Website if Required
If a site is running with an expired SSL certificate, Google Chrome will not consider it secure. Therefore, contact the site owner or administrator to bring it to their notice. If they renew the certificate at a later time, you will likely be able to open the site when possible. It is also worth opening the certificate-expired site later because somebody else might have notified the site owner about the same. It is best to report the matter by yourself – the more the urgency, the quicker a solution from the site’s end.
Update Google Chrome
The user may also run into the error if the browser is not up to date. Generally, it is recommended to use the latest version of your web browser to get the best performance out of it. Obviously, installing the latest update will resolve many of the Chrome browser issues.
Now, check if you can access the error site. If you cannot, probably the error has to do with the nonexistent certificate.
Google Chrome accepts the SSL certificate issued by a trusted certificate authority and a self-signed certificate with some restrictions. Since a self-signed SSL certificate is used for the purpose of security testing, it will be valid for a stipulated time span. If the site is using it after the expiry day, or if it is not issued by a trusted certificate authority, the browser displays the error.
It is best to get a domain-validated SSL certificate in case your site is small sized or medium sized. If it is a large or big-sized business’s site, then the best option is to get an organization validation SSL. Ensure a trusted certificate authority issues the same. Note that the duration of a self-signed certificate may differ depending on the certificate authority.
Familiarize with Google Chrome’s certificate policy. Also, find out which certificate is suitable for which file encryption. For that, keep a watch on the announcements of Google.
In case the SSL you bought is one for an older encryption, then it is recommended to get in touch with your certificate authority for a reissue of it and generate a certificate signing request with the Google recommended encryption. After generating it, reinstall the certificate on your web server.
In case you are creating a website for the first time and purchasing the SSL certificate for it, make it a point to generate the certificate signing request with the recommended encryption and install it on your server.
If you come across Chrome keeps crashing or any other Chrome browser issues for that matter, get in touch with our browser support professionals through the toll-free helpline for immediate help.
The “502 Bad Gateway” error happens since the server, acting as a proxy or gateway, attempted to access the main server to fulfill the request it got and has received no or invalid response. Sometimes, incomplete or empty headers caused by server side issues or broken connections can cause the error when accessed through a proxy or gateway. Even certain apps that block pop up ads works via reverse proxy.
You may know how to block pop up ads on your web browser, though the “Bad Gateway” error can be annoying. Depending on the website or browser, the same error page can be shown differently with the 502 being the only constant. Sometimes, it can be shown as just 502 or Server Error as displayed on Google.
You have zero control over these errors since they are server side related. However, at times even your web browser can be tricked into showing the error so there are some steps to resolve it. Prior to starting with these troubleshooting steps for 502 Bad Gateway, make it a point to create a system restore point just in case anything goes wrong.
Wait for a few minutes and try reloading the web page, in which you encountered the Bad Gateway. Press Ctrl and F5 keys at the same time, with the browser tab open, as it bypasses the browser cache, and double-check in case the problem is fixed. In case this step did not help, then close all activities and reopen the browser. Proceed to the next step only if required.
Try opening the same site from a different browser. In case you are running into the same error page, then the problem may not be browser related. However, if you are seeing the error then it has got to do with your browser. It can be one of the Chrome browser issues also.
If Google Chrome is your browser, clear its cache. For that, follow the steps mentioned below.
You can quickly access the Chrome extensions page and decide whether deletion is required. After all, if an extension is unwanted you might as well delete it from Google Chrome.
This should fix the Bad Gateway error you were facing, but in case the issue persists, get in touch with our browser support professionals through the toll-free number for an advanced solution.
If a Flash or PDF content happens to not load while surfing the web on Google Chrome, you would have to make changes to the respective plug-in. The troubleshooting steps or workarounds for that are outlined in this blog. In case Flash Player not working on Chrome despite trying these fixes, contact our…
Web browsers, including Google Chrome, rely on plug-ins that help render web pages or provide certain functionalities. For instance, the Flash plug-in helps load web pages containing videos or other flash content. Sometimes, when using the Chrome browser, a message can appear, announcing that a plug-in could not be loaded. If you come across an error like this on your browser, follow the steps mentioned below to troubleshoot Chrome plugins not working. Alongside troubleshooting steps for the Flash plug-in error, you can find a solution for PDF plug-in at the bottom of this post.
The couldn’t load plugin error can at times occur due to this file, but users should be able to resolve the error by renaming it. Open the directory in which you have installed Google Chrome, navigate to the PepperFlash folder, which contains pepflashplayer.dll, and rename the file to pepflashplayerX.dll. Depending on the version of Windows, this directory may vary, but you should be able to find it in the User Data folder of Google Chrome.
To find the folder quickly, press the Windows and R keys simultaneously. Type %localappdata% into the dialog box, and press the Enter key. In the new folder that appears, search for User Data and open it. Then, double-click PepperFlash, and open another numbered folder. In that, you will be able to find pepflashplayer.dll file. Once you have renamed it, exit and reopen the browser, see if that has loaded the Flash page. If not, move onto the next step to troubleshoot Chrome plugins not working.
At times, the error can pop up due to corrupt files on a Windows 10 computer, but users should be able to resolve this by running these two commands on Command Prompt. They are meant to scan the system and repair corrupt files.
Once you run these two scans, open Google Chrome and see to it if the error page is loading. If not, continue to the next step.
For that, follow the below steps:
It is also recommended to update the component of pepper_flash after deleting it. For that, follow the below steps:
After removing the PepperFlash folder and updating it, the Flash plug-in error should be fully resolved. If not, move on to the next steps.
At times, the error can happen if the plug-in of Adobe Flash Player is not configured to always run. To configure that setting properly, follow the steps mentioned below.
64-bit versions of the Chrome browser support only 64-bit NPAPI plug-ins. If you are getting the error webpage while opening Flash content, try the following solution to troubleshoot it.
If you come across Flash Player not working on Chrome, or any other errors while surfing the web, contact our browser support professionals via the helpline to receive fast troubleshooting and issue resolution. Call us on 844-202-3034.