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6 Troubleshooting Steps to Fix Some Common Chrome Browser Issues

Google Chrome Not Responding

Chrome Browser Issues

It is seen that certain errors occur while loading a web page or surfing the web on Google Chrome. Some errors suggest a failure to establish a connection to the web server, that connection is timed out, or that browser tabs are freezing or hanging up. If any of such errors are causing Google Chrome not responding issues, try out the below troubleshooting steps to fix the problems that lead to it.

Add Google Chrome to the Firewall Exception

By default, Windows Firewall is meant to restrict certain applications or potentially harmful files from the internet. However, many users have reported that since the Windows Firewall filters the web content, it can sometimes cause site-loading issues too. You can work around that by exempting Chrome from the Firewall. Here is how to do that.

  • Click Start button, key in Firewall in the search box, and open Allow a program through Windows Firewall from the search results.
  • In the new window that opens, click on Change Settings and select Allow another program.
  • Make sure there is a selection next to Google Chrome. Usually, the Chrome browser is allowed on Windows Firewall, but if it is not, give it an exception.
  • In case you cannot find it listed there, click Allow another app button and a new dialog box will appear. In that, choose Google Chrome and click Add. Then, return to the main window and click on OK to confirm the changes.

Windows Firewall Settings

Clear the DNS Cache Using Command Prompt

If host connection errors pop up on Chrome browser, then the DNS cache may be to blame. This can be resolved by clearing the cache.

  • Press Windows key, and type Command Prompt in the search box of Start menu.
  • Right-click on the Command Prompt link in the search results, and select Run as administrator.
  • Type the command ipconfig /flushdns in the command box, and hit the Enter
  • When the message, Windows IP configuration successfully flushed the DNS Resolver Cache is displayed in the command box, close the window and restart your computer.

Windows Command Prompt

Scan the PC for Malware

Sometimes, malware in the computer can cause Google Chrome not responding errors. There is also a way to check for malware or clean up computer on the browser, but if it were hanging up, you would have to rely on antivirus software for that. If you a have third-party antivirus installed in the system, perform a malware scan. If it detects any unwanted programs, remove them manually or by following the instructions on the antivirus.

Scan for Corrupted System Files Using SFC Scan Command

Corrupted system files can cause Chrome browser issues, so to resolve them you have to repair the files. This can be done by using Command Prompt.

  • Run Command Prompt as administrator, type sfc /scannow in the command box, and then press Enter.
  • Wait for some time for the scan to complete. Once it is done, see to it if the issue is fixed. If not, run the below command:

DISM /Online /Cleanup-Image /RestoreHealth

  • After the DISM scan is completed on cmd, crosscheck if the problem persists. If it is still there, repeat the SFC method mentioned above and check if that step resolves the browser issue.

Ensure Google Chrome is Up-to-Date

In case some errors are causing Google Chrome to freeze or crash from time to time, it is likely the browser is outdated. Chrome often release bug fixes in available versions, so updating it can resolve certain issues caused due to bugs. The browser automatically checks for updates, but you can also do that manually. For that, follow the steps mentioned below.

  • Launch Google Chrome.
  • Click on the three-dot icon on the upper-right side, choose Help from the pop-up menu, and click About Google Chrome.
  • In the new page, wait for Chrome to complete Checking for updates. If they are available, the browser will automatically download them. If they are not available, it will be up-to-date.

Google Chrome Updation

Clear Browsing Data

Another common reason behind Google Chrome not responding errors is the browser cache. If it is corrupted, you might come across issues that suggest the same. Yet again, you can try clearing the cache to troubleshoot the issues. For that:

  • Open Chrome or select a tab to make it active.
  • Press Ctrl, Shift, and Delete keys simultaneously.
  • In the new window, make sure the checkboxes Browsing history, Cookies and other site data, and Cached images and files are selected.
  • Also, configure Time range of browsing as All time and click Clear Data

Google Chrome Browsing Data

Once the browser completes clearing the information, see to it if the issue persists. If none of these steps helps with that, you would have to reset or reinstall Google Chrome. Better yet, get in touch with our certified browser support technicians for advanced assistance.

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