Category Archive Browser Issues

A Reliable VPN Troubleshooting Guide for Remote Workers

Chrome Browser Issues

Reliable VPN Troubleshooting

VPN or Virtual Private Network is defined as the technology that creates a safe and encrypted connection over a less secure network, such as open internet. The main use of this VPN technology is to let the remote users or other branch offices to access the applications and other resources related to their business securely from their company’s database.

To ensure the safety of the confidential information, data is passed through various tunnels. As a result, the VPN users will have to use many authentication methods in order to gain the access. Tokens, passwords, and other unique identification codes are some of the authentication processes.

VPN Issues and Troubleshooting

If you are a remote worker and do not have a proper VPN connection, it will be almost as if you do not have an internet connection at all. Worry not, there are many troubleshooting methods, which you can try on your own if you have any such issues with the VPN.

In most cases, the error will be on the client side; so it is always better to try some simple tips that are listed below before seeking help from the IT department of your company. However, make sure only to do the adjustments or any other setting changes that you are comfortable with.

Double Check your VPN Settings

Firefox Not Responding

Double Check VPN Settings

You will be given the login information for the VPN, other related instructions, and a software client in most cases. If you find any problem with your VPN connection, ensure that all the configuration settings are entered exactly as in the login information. Just in case, you can also re-enter the login information.

Ensure That you Have an Active Internet Connection

In most cases, the poor internet connection will be the culprit, so make sure that you have a working internet connection. To figure this out, the best way is that you try visiting different websites. If you are connected to a wireless network and have problems regarding the signal strength, solve that connection problem first and then recheck the VPN connectivity.

Check Whether the Issue is on your Home Network

If you are working on your laptop and you find any connection errors, just visit a free Wi-Fi hotspot and try to use VPN from there. If you succeeded, the problem is with your home network. To tackle this issue, the first thing you have to do is to make sure that the IP subnet of your home network is same as that of the company network. Secondly, ensure that your home router supports VPN as well.

How to Fix an Unresponsive Firefox Browser

Firefox Not Responding

Update Graphics Card Drivers

If you browse the internet a lot, nothing can probably rile you up the way an unresponsive web browser does. Firefox, one of the most popular web browsers in the world, has a bad habit of becoming unresponsive for a variety of reasons. If you are look for ways to troubleshoot Firefox not responding issues, following are the steps to take.

Do a Restart

Restart the browser. The reason for the browser hanging is that something has stopped its processes. When you restart, everything goes out and starts back up again. If this does not work, then try restarting your PC. After this, launch the browser to see if it is working normally. If not, more on to the next method.

Update the Graphics Card Drivers

If you have outdated graphics card drivers, it can cause Firefox to freeze. You need to make sure that your computer has the latest drivers installed. Follow the steps below to fix the same in Windows 10.

  • Hit the Search icon next to the Windows start button.
  • In the field that comes up, type Device Manager and hit Enter.
  • After the Device Manager windows comes up, expand the option labeled as Display adapters.
  • For each entry that is shown, right click it and select Update driver software.

Disable Hardware Acceleration

Unresponsive Firefox

Disable Hardware Acceleration

For certain graphic cards, hardware acceleration can sometimes cause the browser to enter a freeze loop.

  • Hit the Menu icon on the top right, and from what is shown, choose Options.
  • Head to the General panel and look for the entry labeled Performance.
  • Uncheck the box next to Use recommended performance settings. You should also uncheck the box next to Use hardware acceleration when available.
  • Close the browser and re-launch it.

Reinitiate Firefox Files

Some of the Firefox files may be corrupted, and if so, you will need to repair them. Go to the official Firefox web page and download a installer file for the browser.

  • Close the browser.
  • In File Explorer, go to the folder where Firefox is installed, and rename it. Any new name will do.
  • After that, run the newly downloaded installer file to install the browser once more.
  • Fire up the browser and see if this worked.

These are some of the ways to troubleshoot an unresponsive Firefox program on your computer. There are other ways that you can try as well, but some of them may require the help of an experience computer support specialist.

Setting the Home Page on your Browser

How To Update Browser

Setting Home Page

Web browsers are some of the most consistently used programs on computers these days, all thanks to the internet. While its simplicity itself is amazing to some, there are those that still do not understand it, at least not enough to be able to tackle the issues that might commonly come up. For instance, it should be easy enough for anyone to understand how to update browser programs, but it isn’t.

Setting the Home Page

The first thing you get to see right after your browser has started up is the home page. Different browsers serve up different home pages, and the setting can be changed according to your preference. This is especially useful if you directly head to a certain website first thing each time.

In Google Chrome

Click on the stack symbol on the upper right to go to Settings. From the left, choose Settings, and in the right side, check under On Startup. Set this to Open a specific page or set of pages, and then choose Set pages. Give the web address you want opening each time the browser fires up, and hit OK.

In Microsoft Edge

Popular Browser

Common Browser Settings

Microsoft’s latest browser has three horizontal dots in the upper right corner, which you need to select to be shown Settings. Go to the Open with area, and under this, choose A specific page or pages. Select Custom, give the web address, and then hit the plus sign shown at the right. This can be done more than once if you have multiple pages to add, and existing ones in the list can be removed by hitting the X button shown next to the page. After you are done, hit the icon with the three horizontal dots once more to come out of the settings area.

In Mozilla Firefox

In this popular browser, you will see three horizontal bars on the upper right. Click on this and choose Options. You will see a General page, where the setting for When Firefox starts must be set to Show my homepage. Under that, you need to enter the web address you wish popping up right after the browser starts up. Hit OK. If multiple pages are to be loaded on startup, then open up these addresses in separate tabs. Now hit the Use Current Page button. Alternatively, you can have these saved as bookmarks first, and then use the Use Bookmark… option.

How to Fix Google Chrome Page Unresponsive Problems

Chrome Browser Issues

Page Unresponsive Problems

Google Chrome is a widely used and preferred web browser. Be it assignments, projects, or images, millions of people for it in Google Chrome. Therefore, it can be said that Google Chrome is an excellent platform for everything. However, the one thing we definitely find very frustrating about Google Chrome is when the pages become unresponsive. There is no message like “Kill the Pages” or “Wait” that could make us really annoyed.

The page unresponsive problem can be due to reasons such as slow internet connection, excessive ads and java scripts, too many unnecessarily installed programs, overclocking of RAM, plug-in crash, etc. Let us see what you could do to solve the ‘page unresponsive’ issue in Google Chrome.

Incognito Mode

Incognito mode is generally referred to as Private Mode in some browsers. If you use this mode, it will disable any malicious plug-ins, extensions, and ad-ons. It also does not save any cookies, cache, or auto-filled forms in the browser history. Hence, this could avoid unnecessary data from being stored in the memory, thereby providing a better searching speed and access without having any page crash.

Delete Incompatible Extensions, Ad-Ons, and Plugins

Update My Browser

Common Browser Issues

As mentioned earlier, faulty plugins, ad-ons, and extensions can be a cause for page unresponsive problem. If you face certain issues after you install one of them, it would be good to remove them instantly. It can be uninstalled from Control Panel > Programs. You could also try ending processes in the Task Manager window, which opens when you press Shift + Esc.

Reset Browser Settings

The browser settings, by default, are in a very compatible mode. If there are any mistakes in these browser settings, it could become the root cause for page unresponsive error. Not only does resetting resets the new tab page, home page, pinned tabs, and search , it also clears temporary data like cookies and disables all extensions. However, saved passwords, history, and bookmarks will not be cleared.

Reinstall or Update Google Chrome

Google Chrome gets frequently upgraded so it is necessary to follow up with the new version. Updated version usually is debugged and mostly solves the common problems users would have experienced in the previous versions. So this is a necessary step you should do to enjoy better browsing with good speed. Reinstalling the browser could also solve issues to an extent.

How to Fix Firefox Not Responding Error

Google Chrome Running Out Of Memory

Firefox Not Responding Error

Mozilla Firefox is one of the best popular internet browsers of several computer users. This is mainly because Firefox is one of the fastest and safest web browsers out there. Even though most computer users are loyal to Google Chrome and other open-source options, the numerous benefits offered by Mozilla Firefox have urged them to try it.

It is true that Mozilla Firefox also experiences a number of issues and problems just like any other internet browser. For instance, Firefox often runs at a slow pace and fail to respond even after several clicks. The good news is that you will be easily able to solve most of the common Firefox issues with ease.

Unfortunately, several computer users who use Mozilla Firefox browser to access social media platforms, play online multiplayer games, stream YouTube videos, and simply browse the web, have no idea on how to fix browser issues. If you are one among them, then below are a few simple tips that will help you to fix Firefox not responding error.

Refresh Mozilla Firefox

The first and most important thing you should do is to make use of the Refresh Firefox option in the browser. This handy button enables the internet browser to restore performance and fix issues.

  • Choose the option in Firefox and then click on Help.
  • Select Troubleshooting Information
  • On the top right corner of the page, you will be able to see the Refresh Firefox All you need to do is to simply click on it.

Disable Hardware Acceleration

Chrome Browser Issues

Common Browser Issues

The sole purpose of hardware acceleration is to boost the performance of Firefox browser. However, in some cases, hardware acceleration might be the major culprit behind Firefox not responding error. So, disabling this feature might help you to solve the issue.

  • Select the icon in Firefox and click Option
  • Choose General and then scroll until you see the Performance option
  • You will now need to uncheck Use Hardware Acceleration When Available and Use Recommended Performance Settings

Try Safe Mode

The main reason behind Firefox not responding error can be a faulty extension or an add-on. So, switch to the Safe Mode in Firefox and see if any one of the extensions or add-ons that you have installed on your browser is malfunctioning. If you have no clear idea on how to do this, it is best to get in touch with expert browser support technicians.

How to Fix YouTube Videos Not Playing Error on Firefox

HTML5 Browser Support

YouTube Videos Not Playing Error

Mozilla Firefox is one of the best internet browsers out there and millions of computer users use it to access social media platforms, play online games, stream YouTube videos, and for other purposes. However, several computer users recently complained that YouTube videos are not playing on the Mozilla Firefox browser on their computer.

If you are stuck in such a difficult scenario, you need to take note of the fact that malfunctioning or corrupt plugins might be the major culprit behind this browser error. In addition to that, YouTube also needs Adobe Flash Player to play videos. So, if the Adobe Flash Player in your device is frequently crashing, then it might also be the reason behind YouTube videos not playing error on Firefox. However, you will be easily able to fix this irritating browser issues through the following troubleshooting steps.

Update your Browser

It might come as a surprise to you when you hear the fact that most of the common browser errors, including the Firefox not responding error, usually affect computer users who are using an outdated version of the browser. So, you will initially need to check whether you are using an outdated version of Mozilla Firefox. If yes, updating it to the latest available version might enable you to fix the issue with ease.

Update Adobe Flash Player

Firefox Not Responding

Update Adobe Flash Player

Another important thing you need to note is that you will need to install Adobe Flash Player to play YouTube videos on Mozilla Firefox browser. Using an outdated version of Adobe Flash Player is not also a good move because it will also prevent the YouTube videos from playing on your computer. So, update Adobe Flash Player to the latest available version and see if the issue is resolved or not. If you have no clear idea on how to update Adobe Flash Player, it is best to seek the help of an expert browser support technician.

Other Plugins

In some cases, some of the plugins that you have installed on your Mozilla Firefox browser might have become malfunctioned or corrupted. If that is the case, then these plugins will be responsible for the Firefox error that you are experiencing. So, disable all the Mozilla Firefox extensions to see which one of them is corrupted. If you are able to find the corrupted plugin and disable it, you will be able to fix YouTube videos not playing on Firefox error with ease.

How to Troubleshoot the Flash Player Not Working on Chrome Error

Flash Player Not Working On Chrome

Flash Player Not Working

One of the common Google Chrome browser issues is Adobe Flash Player not working. It is something that can happen in Windows or Mac PC, but there are many simple workarounds to troubleshoot the issue, such as the ones mentioned below.

Install Latest Browser Updates

A new version of Chrome may have bug fixes if Google developers integrate that in the browser as per reports from users concerning Flash Player issues. To update Google Chrome to a new version, click the three-line menu to the upper right and navigate to Help > About Google Chrome and wait while it Checking for Updates. Wait until Google Chrome completes checking the same, and then install the new version, if it finds any.

Enable Flash Option in Settings

Click the Settings button in Chrome and go to the Advanced tab in the next window. Then, look for Content Settings under the said tab. After that, click Flash and ensure that you have selected the Ask First (Recommended) option. Also, see to it if any website is listed under Blocked, and unblock them if you find any.

Disable a Chrome Flag

Chrome Browser Issues

Install Latest Browser Updates

Key in chrome://flags/#prefer-html-over-flash verbatim on the address bar of the browser and press Enter. In case your Google Chrome browser is outdated, you will land up on a page titled Experiments and can find Prefer HTML Over Flash. If you find that option in Chrome Flags, disable it to see if that fixes the Adobe Flash Player not working on Chrome error due to its unresponsiveness.

Clear Browser Cache

This particular workaround for the Flash Player not working on Chrome browser issue only takes away a few seconds of your session of surfing the web. Navigate to Settings > More Tools and select Clear Browsing Data. You can then choose the beginning of time and choose only cached images and files to clear only that and see if it works.

If not, it is high time to uninstall the Flash Player from the computer, be it that of Windows or Mac PC, and reinstall its latest version from the official website. There can be a bug in the software sometimes, so reinstalling it might fix the issues.

How to Troubleshoot Autofill Not Working in Google Chrome

Update my browser

Remove an Extension

Autofill not working is one of the recent issues to have surfaced in Google Chrome installed in different types of operating systems including certain Mac OS versions and Windows PCs. The intuitive feature in Chrome browser helps to fill out web forms without users having to type all the details in full. Follow any of the below workarounds to troubleshoot the autofill feature in Chrome. With the feature working properly, you can fill out web forms in the browser much speedily and give a little rest to your fingers.

Sign Out and Sign in to Google Account

In case the Google server is not linked with your Google ID, the feature may stop working. In order to try and fix it, log out of the Google account temporarily, close the browser, and restart the device you use to surf the web. After that, sign back into the account and see to it if you can fill in username and password.

Reset Chrome Settings to Default

Chrome Browser Issues

Reset Chrome Settings

If the aforementioned workaround does not fix autofill not working, users of Windows or Mac PC should reset the default settings of Google Chrome. For that, navigate to Settings > Advanced and click on Reset. A dialog box would reveal in the respective system, prompting if you want to change the Chrome settings back to default; confirm Reset upon prompt. Note that resetting the browser will not clear saved passwords, bookmarks, and browsing history.

Clear Browsing Data

If you perform a reset the browser, it will clear cookies and disable add-ons, but if a Chrome reset does not fix the autofill problem, it is worth clearing the browsing data. For that, users of Windows and Mac PC only have to press Shift, Ctrl, and Delete keys simultaneously on an active tab, and confirm and click Clear Data upon prompt.

Remove an Extension

In case autofill stops working after installing an add-on in Chrome, the new extension may be to blame. Hence, you should remove the faulty add-on from the browser as soon as the problem comes to your notice. However, in case you are unsure as to which add-on may have caused the autofill not working error, navigate to Settings > More Tools > Task Manager, and end all the extensions. After that, enable them one by one to figure out what caused the Google Chrome issue.

How to Fix Videos and Games Not Working on Google Chrome

Update My Browser

Reset Internet Connection

Millions of computer users use Google Chrome browser to access social media platforms and watch YouTube videos. Most of the times Chrome offers a flawless performance that enable users to watch videos and play Facebook games without any interruptions. However, several people who use Google Chrome on a daily basis recently complained that they could neither play Facebook Games nor watch YouTube videos through the Google Chrome browser on their PC or laptop. In fact, this is one of the most common Chrome browser issues, but it can be easily solved through the following troubleshooting methods.

Reset your Internet Connection

Slow or unreliable internet connection might be the issue that is preventing you from watching YouTube videos and Facebook games. Therefore, the first thing you should do is to reset your internet connection. Turn off your computer, unplug the modem, and wait for a couple of minutes. You will now need to re-establish the internet connection and check whether the issue is solved before proceeding to the next troubleshooting step.

Update Google Chrome

Recent studies have identified that computer users who are using an outdated version of Google Chrome are the ones who regularly experience common Chrome issues. So, check whether you are using an outdated version of Google Chrome or not. If yes, updating your browser to the latest available version might help you to solve the issue.

Chrome Browser Issues

Turn On JavaScript

Unfortunately, several computers often ask “how to update my browser”, as they do not know how to fix browser issues. If you are one among them, it is best to get in touch with an expert browser support technician.

Turn on JavaScript

It is crucial to note that some media requires JavaScript to function. For instance, YouTube videos will not run without JavaScript. So, turning on JavaScript might help you to fix the Chrome error.

  • Open Google Chrome on your PC
  • Go to the Settings and then click on Advanced.
  • You will now need to select Content Settings under Privacy and Security.
  • Scroll down until you see JavaScript and then ensure that is turned on. If not, enable it before closing Google Chrome

Users who are still not able to fix the browser error should get in touch with an expert browser support technician for further assistance.

3 Ways to Manage Extensions in Google Chrome

Google Chrome Running Out Of Memory

Turn Off Unused Extensions

Extensions are one notable feature in web browsers that helps you to get more out of your browsing experience. Google Chrome comes with a huge collection of extensions that you can select from its web store. These extensions can help you to fully customize your Chrome browser and even extend its capabilities. You can rely on extensions for virtually all sorts of purposes related to web browsing from ad blocking to integrating all your social media platforms.

Simply put, these web extensions improve your browsing experience and give you a more personalized appeal to your Chrome browser. Having many extensions is fine, but you should make sure to manage them properly. In fact, this is very important because several extensions integrated into the browser can actually clutter and even negatively affect the performance of Google Chrome. Hence, managing the extensions is of top priority if you wish to optimize the browser. Below are three ways to manage the extensions in your Chrome browser.

Turn Off Unused Extensions

While browsing, you may never require all the extensions to run in the background. Running all the extensions while you browse can actually take a toll on the performance of your browser. Chrome has the option to turn off the extensions so that you do not need to uninstall them. For this, open the menu in Chrome by clicking on the three dots. Then click on the Tools option and then choose Extensions. This will display all the extensions with a checkbox near titled as Enabled, which you can tick for turning off the extension.

Organize the Extensions

Chrome Browser Issues

Syncing With Google Account

Installing many extensions in your Chrome browser can cause the toolbar to become cluttered. This will make it difficult to select different extensions and use during specific browsing sessions. Organizing these extensions can help you to make the browser less cluttered giving you a simplified browsing experience. You can drag and move the extensions around the toolbar and reposition it for giving you a clutter free browsing experience.

Synching with Google Account

Google Chrome has the option to synchronize with your account for allowing you to access them across all your devices. This can help in managing your extensions so that you can conveniently access them across your devices. For this, click on the option Person 1 located at the top right and login to your Google account. After login, Google automatically synchronizes all your extensions that effectively manage them so that you can enjoy access to them from anywhere.

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