Most problems with Mozilla Firefox can be resolved by following the methods described hereunder. Try the following steps in their respective order to troubleshoot browser problems. If one troubleshooting step fails to fix the issue, proceed to the next one.
Sometimes issues can be fixed by just restarting your system and starting the browser again.
Several problems with loading pages can be fixed by clearing the cookies and cache of Firefox.
This refers to a troubleshooting mode, which disables all extensions, disables hardware acceleration, and uses the default Firefox theme, the default controls and toolbar settings, among others. To start the browser in Safe Mode, apply the following.
With some graphics driver setups and graphics processors, the browser may crash or may have trouble displaying objects or text on webpages when you use Hardware Acceleration. You can disable the feature to see whether it fixes the issue.
If you are not using the default theme of Firefox, then switch to it. For that, follow the below steps.
To find out whether a faulty browser extension is causing the issue, disable all installed extensions in Firefox.
A problem with a Firefox program file can cause some browser issues. Follow the below steps to fully remove and reinstall Mozilla Firefox. This will not get rid of your Firefox profile information (such as passwords and bookmarks), because that data is stored in another location.
This feature can fix several problems by restoring your browser profile to default while saving your important data. To refresh it, just follow the steps mentioned below.
Web browsers have a very significant role in our day-to-day lives. We depend on web browsers for many of our needs. If there is any problem with the web browser, it can affect our daily life very badly. It is necessary for every user to know the common problems that they might face while using web browsers. They must also know the solutions for these problems because it may not be possible and practical always to get an expert to solve the problem.
The solutions to the usual problems faced while browsing is very simple and easy to do. Following are some of the most common problems faced while browsing along with their possible solutions.
There can be numerous causes for the slow loading of the page and the slow performance of the browser. Firstly, make sure that you have a good internet connection speed. Also, ascertain that you have the latest version of the browser installed.
If the problem persists, it might be some extension that is disturbing the performance of your browser. You can disable the add-ons, each one at a time to see if it changes something. For doing this, go to More Tools and then Extensions, on the Chrome menu. Similarly, go to Add-ons in the Firefox menu and Extensions on the Edge menu. If you are using a Safari browser, you can do this by selecting Preferences and then Extensions from the Safari menu.
Sometimes it can be a corrupted cache that is dragging down the performance of your browser. In that case, you may very easily destroy these temporary files and give a fresh start to your browser. Remember to keep the passwords at your reach because you will be asked to log in everywhere after the refreshing start.
To do this on the Chrome browser, open Settings from the menu and then Advanced, after which use Clean browsing data. In Firefox go to Options, Privacy & Security and then select the Clear Data option. If you are using the Edge browser, go to Settings. From the menu, choose Clear browsing data. Then select Choose what to clear. For Safari, pick Manage Website Data under Preferences, Privacy on the Safari menu.
It is the cookies and the caches that you need to focus on seriously. The cache option will be hidden in the Safari browser. You can access it by going to the Preferences pane and selecting the Advanced tab. You need to tick Show Develop menu in menu bar. In the new Develop menu that is revealed, select Empty Caches.
If the problem of slow loading persists even after taking these measures, try uninstalling and reinstalling your browser. If the result is negative, you can be sure that the problem is outside of the browser and probably be a malware.
When you are typing a URL in the browser there might pop up so many other URLs as suggestions. If you feel that these suggestions are unnecessary and disturbing, you can remove them by clearing the browsing history using the method described above.
On the other hand, if you want to delete only one among the many URL suggestions, you can do that without clearing the whole browsing history. When the suggestion pop ups, bring the cursor on the suggestion using the arrow keys and delete it using Shift+Delete. The procedure is the same for Firefox as well, except that you need to press Delete (or Backspace) at the end.
You can do this also by going into the browsing history and deleting the unwanted suggestion. But deleting it from the browser bar is much easier.
In certain cases, there may be so many popup windows opening automatically. This might probably be the effect of a malware affecting your system. The malware might be in the form of an extension, a program or sometimes it can be completely hidden somewhere. The solution is to use the antivirus software that is installed in your computer to make a complete scan of the system. You may also use some no-install, on-demand scanner to do an extra scan. If the problem persists, try clearing the cookies and the caches.
If you have the problem of repeated random browser crashes, try following the normal troubleshooting steps mentioned before. Make sure that your browser is up to date and that the extensions are working properly. Try reinstalling the browser if it seems necessary. In case you are using the beta version of the browser, try switching to the normal one. Sometimes, it may be some external device connected to the computer that causes the browser to crash repeatedly. Try uninstalling and reinstalling the software programs and the hardware devices.
Most of the problems you face with the use of your browser can be solved using easy methods like this. If they do not work for you, seek the help of an expert who can guide you in finding the solution to the problem of your browser.
The internet is getting faster by the day, and it is impossible to deny the benefits this brings to its users around the world. Almost every basic or complex thing that needs doing can be accomplished in minimal time; looking up stuff, collaborating on a project, gaming online, streaming videos, etc have all become a lot simpler and more commonplace. That said, a speedy connection could also bring some major annoyance, such as autoplay videos when you visit a website for another specific reason.
Many website owners think it is all right to sic an unrelated video on you the minute you land on their main page. Some of these stay relatively unobtrusive by playing in one corner of the screen, while others are more in your face, and require you to locate and click the X just so you can get back to your intended business. In both cases, it normally rankles the user that they cannot control whether or not these videos launch in the first place. Luckily though, they can; all it takes are a few tweaks to your browser program’s settings, and you can disable such videos for good.
Google has been bringing lots of changes in Chrome’s autoplay policies of late, and one downside of this is having to look for them. The company talked a big game about making things stricter with the policy, only to roll it back when HTML5 indie game developers protested how it was affecting their income. Because of that, Chrome is now holding a lax approach, and any user wishing to block autoplay videos would need to make some adjustments themselves. Following is how to block pop ups of this sort in Chrome.
By fault, Chrome leaves flash videos disabled, and if a page tries to play one, the browser asks whether you want it to allow that. It is possible to fine-tune the setting so that videos on specific sites can play, and others cannot. For that, or to fix flash player not working on Chrome, you need to do the following.
Firefox Quantum brought several changes when it came out, including one to the feature that keeps autoplay videos from launching in the browser.
These are just the basic settings you can use, and you can rest assured that both Google and Mozilla are poised to bring further changes to this area. Web-viewing experience is highly valued these days, and browser developers have to expertly balance it with revenue so that all parties stay happy. For now, it is good that there even is an option to stop videos from playing, even though making that happen takes a little doing.
If you browser serves up this or any other issue, and you are pressed for the time or expertise it takes to handle the matter on your own, give us a call and we can fix it for you. Our team of certified and skilled experts are available round-the-clock to make sure no browser issue gets in the way of a pleasant web-viewing experience. We deal with such issues on an hourly basis, which is why we know what works where, and when. Call our browser support professionals for any and all help you may need with Chrome, Firefox, Opera, or any of the other internet browsers used these day, and we promise we can help you out.
Google Chrome is a web browser used by many computer users. It was developed by Google and the first version of the browser was released in 2008. The browser was first available for Windows operating system only, buy gradually ported to macOS, Linux, Android, and iOS. Today, Google Chrome has become the browser of choice for millions of users worldwide.
There is no denying the fact that Google Chrome offers a superior web browsing experience. However, it is not devoid of errors and issues either. One such common problem that annoys Chrome users is the Error 0x00005. Worry not, below is how to fix the error and get your Google Chrome browser up and running again.
The above listed symptoms of Error 0x00005 can appear particularly while running a software program related to Google, during installation of a program, during Windows shutdown or startup, or even when you are trying to install the Windows operating system. So before trying any troubleshooting steps, it is really important to keep track of when and where the error occurred.
Error 0x00005 is a runtime error and can be caused by many factors. Therefore, it is important for you to troubleshoot all the possible causes of the error to prevent it from happening again. The common causes include:
Repairing and editing the Windows Registry on your own to get rid of invalid Error 0x00005 keys is not recommended until and unless you are a computer tech support professional. This is because wrongly editing the registry of the computer can stop it from functioning properly and can cause irreversible damage to the Windows operating system. Instead, it is recommended to make use of a trusted registry cleaner program to scan and repair any registry errors related to Error 0x00005.
Registry cleaner programs can find missing file references, invalid registry entries, and presence of broken links inside the Windows Registry. These programs will create a backup before starting the scan and will provide you the ability to undo the changes made by the program. This will help you avoid any possibilities of damage to the computer. The bonus part here is that these registry cleaner programs can also help improve the speed and performance of the computer after the scan and repair.
Error 0x00005 can be caused by outdated or corrupt device drivers as well. Drivers can get corrupted due to many reasons and the best thing that you can do to fix device driver corruption is to update the driver. It will be very difficult for you to find the exact driver for the hardware device that is leading to the Error 0x00005. Even if you are very much experienced in locating, downloading and updating the device drivers manually can be very frustrating and time consuming. Another issue is that installing the wrong driver or an incompatible version can worsen the problem.
It will be wiser idea to make use of an automatic driver updater program to download and install the necessary updates. This can also help you save time and avoid unwanted complexities that are involved in manually updating the drivers. The automatic driver updater tools can automatically download and install the necessary device drivers. These programs create a backup of the current version of the device drivers before installing the latest ones. This means that you can rollback any driver to an older version when needed.
Your computer will accumulate junk files over time from daily usage and normal web surfing. If these junk files are not cleaned out occasionally, it can make the computer and Google Chrome browser to respond sluggishly, or even lead to Error 0x00005. This can be due to file conflicts or low hard disk space. This is the reason why it is important to clean up the temporary files with the help of disk cleaner programs. This will not only solve the Error 0x00005, but also improve the performance and speed of the computer dramatically.
Windows has a built in disk cleanup program, the cleanmgr tool, but it will be a better idea to make use of a specialized hard drive cleanup program to scan and clean your computer. Running the program once a day will help you ensure that your PC is always clean and fast.
When you turn on Google Chrome’s sync feature, you will see the same information on devices in which you have signed in to the browser with your Google Account. It syncs bookmarks, passwords, history and open browser windows or tabs, autofill and credit cards information, settings and preferences.
When its sync feature is turned on, all your user profile info is saved to the Google Account, with which you have logged in. If you do not need to sync everything, then you can disable it and select what information you want the browser to sync. Follow the below steps to disable the sync feature.
When you change the sync Gmail, the above-mentioned or synced information in it will be copied to the new Google Account. Once you turn off the sync feature, follow the below steps to change your Chrome sync account.
With an optional sync passphrase, you can make Google’s cloud store as well as sync your browser’s data sans letting Google read the information. This means your synced Chrome data is protected by encryption when it is in transit.
When you have the sync passphrase:
First, you have to remove the sync passphrase. For that, go to the Settings page, click on the Reset Sync link highlighted in blue color, click on the RESET SYNC button again, and click on OK for confirmation. You have to again turn on sync as mentioned above. Then, create a new passphrase using the earlier step to reset it.
Once you have turned on Chrome sync, you can see the info saved on your other devices.
By syncing your saved passwords to Google Chrome, you will also see them available once you log in to a compatible smartphone application.
If you want to know about anything related to the browser, or are looking for ways to troubleshoot any issues related to sync, then get in touch with our browser support professionals through the toll-free number.
The Incognito mode in Google Chrome lets you browse privately, with blocked browser extensions. Usually, the New Incognito window option can be seen when you click on the three-dot button on the upper right corner of the browser. Alternatively, the private browsing window can be opened by pressing Ctrl, Shift, and N keys simultaneously. If you cannot see it in the menu options or it does not open upon pressing the shortcut key combo, then it is missing from your browser.
A missing Google Chrome Incognito mode does not mean that Google has removed it in an update of the browser or anything remotely such as that. There are many other reasons why it is missing. Did you install any extensions of late? Was the private browsing mode of Google Chrome working fine prior to the installation? If yes, it is very likely your browser is hijacked. Certain malware can exploit the administrative privileges, change Google Chrome’s policies, and disable certain functions of the browser. Besides, you may find it tough to get rid of such browser extensions.
Google Chrome has an inbuilt malware removal utility, which you can use for the same purpose.
Google Chrome will get rid of harmful extension or programs, and revert any settings to a default state. The next time you use Google Chrome, you will be able to open Incognito and browse privately.
Make it a point to install an extension only through Chrome Web Store going forward. Install also by ensuring that it is safe to use by reading user reviews.
Are you a member of the Microsoft Family? Adults can remove kids from it with the following steps, and help them gain access to Google Chrome’s private browsing mode.
If both of the above-mentioned steps did not apply in your case, then you have to consider looking into Windows Registry. Certain third-party software may have changed the registry of your system to disable the private browsing mode. The below-mentioned steps would help to revert any modifications made to the registry. If you are unsure about configuring the registry, then you are better off seeking the help of a professional. In any event, you should back up the registry before making changes to it.
Note that in rare cases, one more key titled IncognitoEnabled may be listed along with IncognitoModeAvailability. In case the above-mentioned steps did not fix the issue, go back to the Registry Editor and modify the value of IncognitoEnabled from 1 to 0.
Then check whether the Incognito menu option is shown or whether the private browsing window opens with the shortcut key combo. If not, then get in touch with our browser support professionals through the toll-free contact number for an advanced solution.
Cookies are files that are created by sites you visit on the browser. They make the browsing experience more easy by saving related information. With them, websites can keep you logged in, remember your website preferences, and provide you with locally relevant web content.
Cookies are of two types and they are:
You can also choose to remove existing cookies, allow or block them, and configure preferences for select sites.
In case you delete cookies, you will be logged out of sites and saved preferences of yours could be removed.
You can also allow or block cookies that are saved by sites. Note that if you do not allow websites to save them, most sites that necessitate you to log in will not work.
You can also choose to block them from third-party sites that have photos or advertisements on the web page. To Block third-party cookies, click on the respective toggle switch to make it blue-colored.
Cookies and data from other websites will then be blocked, even in case it is allowed on the exceptions list.
In case you allow them by default, they can still be blocked from a certain website.
Note that in case you are using Chromebook, then you might not be able to alter this setting. For more information, get in touch with your account administrator.
You can let websites remember the browsing info, but also delete them automatically when you close the Chrome browser. For that, toggle on in the Cookies page Keep local data only until you quit your browser.
For any other information related to the internet surfing or for troubleshooting, you can get in touch with our browser support professionals through the toll-free number mentioned here.
Google Chrome users sometimes come across an error that reads, “This site can’t provide a secure connection” when surfing SSL secure sites. Often, the secure connection failed error goes away when users refresh the Chrome tab, but at times, it appears repeatedly. If so, try the following troubleshooting steps to resolve the secure connection failed error.
It is seen that you will face the issue when your system date and time is not in sync with that of the web server. If so, configure the appropriate date and time according to your time zone, and try reopening the website.
Sometimes, the browsing data in Google Chrome may also interfere with your web surfing experience, hence giving you the SSL error repeatedly. In case the computer date and time is correct, try clearing the browsing data. For that, follow the steps mentioned below.
Wait for the process to finish. Once it is completed, try loading the site again. If the error persists, move on to the next step.
Now, retry opening the site. If that fails to fix the secure connection failed error too, try disabling QUIC as stated below.
Sometimes, the antivirus software may also be the reason why an SSL error appears. Modern antivirus software scans for malicious elements in a website and other internet security threats, comprising checking a site’s TLS/SSL version. In case a site uses an outdated SSL version, the antivirus software blocks it and does not allow users to visit the site. In this case, you can resolve the issue by temporarily disabling your antivirus. Just disable it for some time and see to it if the site that generates the error can be opened.
In case a website is present in the Internet Firewall’s block list, Google Chrome will not be able to open the site. Check the Firewall to make sure that the site you are attempting to visit is not in its block list. In case the site that creates an SSL error is present in the block list of Firewall, then get rid of it and retry opening the site.
Extensions in Google Chrome help improve its functionality. However, at times, the browser extensions generate unwanted errors and spoil the surfing experience. So disable them one by one and try opening the problem site repeatedly as you do that. In case you find that an extension is also a reason behind the issue, then disable or remove it.
If all the above-mentioned steps fail to resolve the issue, then check the level of privacy and internet security too. A too high internet privacy level may also block access to certain sites.
Now, retry opening the site. If you still come across the secure connection failed error or Flash not working issues while surfing the web, get in touch with our browser support professionals through the toll-free number to get an advanced solution.
The majority of web browsers these days come with the option to block pop-up windows when you are using them. This commonly proves a boon for people who just want to go about their intended business online, without being assaulted by unwelcome and even inappropriate ads. However, while knowing how to stop pop ups is a good way to take out what many consider trash, it could backfire in some cases, such as where genuinely useful websites fail to get important notifications through to you.
Following are ways to let useful browser pop-ups through, by adding selected websites as exceptions. Just make sure before you start, that no third-party applications have been set up to block pop-ups.
Safari on macOS does not have a website-specific pop-up blocking feature, meaning some get blocked by default, while others don’t. You can set the browser to allow all pop-ups by doing the following.
You can specify the pop ups Chrome allows, by doing the following.
Pasting the specific web address is found to be more effective than providing the generic website URL. That means if your intended page was something other than www at the start, then that is what you should use.
Again, pasting the specific web address is more effective than using the generic website URL.
In IE, pop-ups thrown in by websites can get blocked, and when that happens, you would see a dialog alerting you of it. The below steps should let you allow pop-ups from specific websites.
Microsoft Edge does not carry a website-specific pop-up blocking feature. Some get blocked by default, and others don’t. You can set the browser to allow all pop-ups by doing the following.
Since Edge does not allow adding website exceptions for pop-ups, you may want to switch to one of the other browsers mentioned here, in case you want to filter the pop-ups you do see.
The above procedures should let you allow pop-ups in the main web browsers used today. If your browser has not been mentioned here, you can call us on our toll free number and have our web browser experts fix any problem you may be facing.
The plugin of Adobe Flash on Google Chrome lets you access Flash video and audio contents online. It is recommended to allow it to run on a website that you trust. That is because security vulnerabilities are found frequently in Adobe Flash Player. When accessing a site with Flash content, you may run into many different situations and errors depending on the status of the plugin on Google Chrome. It could be that its setting is not configured the right way to make Flash content load up.
You might also come across errors such as Adobe Flash blocked since it is running out of date, Shockwave Flash is not responding, plugin not supported, or could not load plugin. All these situations are covered here and ways to resolve them. If any of the Chrome plugins not working the way you want it, take the necessary step to make the content load.
If you are visiting a Flash included site and run into the Flash Player not working on Chrome issue, you may have to change the plugin’s setting to allow the site to run it.
If you configure this setting, then Google Chrome will ask for permissions to run Flash each time you open a site. The web browser recommends users to enable the setting for Flash. Usually it is enabled by default, yet check if someone else has changed or configured it to block Flash.
A Flash content may get blocked if the Adobe Flash plugin on Chrome is not up to date. So follow the below steps to update it.
Updating the web browser to the latest version can make it more stable, especially if Google has come up with bug fixes. Installing the latest update can resolve Chrome plugins not working or any other issues with the browser.
Get the plugin of Flash Player only from the website of Adobe. Search “Download Adobe Flash Player for Chrome” on Google and open the respective link. Make sure to select the correct operating system and choose the PPAPI or Chromium option prior to clicking on the Download Now button. Follow the instructions to install the plugin for the Chrome browser.
When browsing a Flash site, users tend to come across “The following plugin has crashed” error message or the icon of the plugin. If Flash does not restart automatically, then you can force close it. For that, follow the steps mentioned below.
If you face Chrome plugins not working issues despite trying all these things, then get in touch with our browser support professionals through the toll-free number for advanced troubleshooting.