Category Archive Browser Issues

Troubleshoot and Diagnose Mozilla Firefox Issues

Flash Player Not Working On Chrome

Mozilla Firefox Issues

Most problems with Mozilla Firefox can be resolved by following the methods described hereunder. Try the following steps in their respective order to troubleshoot browser problems. If one troubleshooting step fails to fix the issue, proceed to the next one.

Restart Your PC

Sometimes issues can be fixed by just restarting your system and starting the browser again.

Clear Cookies and Cache

Several problems with loading pages can be fixed by clearing the cookies and cache of Firefox.

  • Open Firefox on your device.

  • Click on the Library button to the right of the address bar, choose History and click Clear Recent History.
  • In the dropdown Time Range to clear, click Everything.
  • Under the drop-down menu, choose Cookies and select Cache.

  • Click on Clear Now.

Restart the Browser in Safe Mode

This refers to a troubleshooting mode, which disables all extensions, disables hardware acceleration, and uses the default Firefox theme, the default controls and toolbar settings, among others. To start the browser in Safe Mode, apply the following.

  • Hold down Shift when opening Firefox, and a dialog box will appear. Just click on the Start in Safe Mode
  • If the issue still happens in this mode, then proceed to the next step. If it does not happen, however, it is probably due to an extension, hardware acceleration or theme.

 

  1. Steps to Disable Hardware Acceleration

With some graphics driver setups and graphics processors, the browser may crash or may have trouble displaying objects or text on webpages when you use Hardware Acceleration. You can disable the feature to see whether it fixes the issue.

  • Click on the Firefox menu button, and select Options.
  • Type the keyword “Performance” in the Find in Options

  • Under the Performance heading, deselect Use recommended performance settings, and then deselect Use hardware acceleration when available.
  • Then, close Firefox by pressing Alt and F4 keys at the same time, and start the browser again. If the issue is not happening any longer, hardware acceleration was probably the underlying cause. If that is the case, try updating graphics drivers or just run Firefox without hardware acceleration.
  1. Switch to Firefox’s Default Theme

If you are not using the default theme of Firefox, then switch to it. For that, follow the below steps.

  • Open Firefox, and press Ctrl, Shift and A

  • Click on Themes on the left pane, and click to enable the Default
  • Restart Firefox. If the issue does not happen any longer, the non-default theme was causing it.
  1. Disable All Extensions in Firefox

To find out whether a faulty browser extension is causing the issue, disable all installed extensions in Firefox.

  • Click on Extensions just above Themes.
  • Click on the name of a browser extension to choose it.
  • Click on Disable to turn off the selected extension in the list.
  • Repeat this step for each other extension.
  • When you are done, restart the browser.
  • Check if the issue happens with all extensions turned off. If it happens, then one extension is to blame. Enable each extension, and check if the issue persists to narrow down the problem extension. Once you find it out, either disable or uninstall it, and enable the other extensions.

 Reinstall Mozilla Firefox

A problem with a Firefox program file can cause some browser issues. Follow the below steps to fully remove and reinstall Mozilla Firefox. This will not get rid of your Firefox profile information (such as passwords and bookmarks), because that data is stored in another location.

  • Download the installation file for the latest version of Firefox from the Mozilla website.
  • Close Firefox if it is opened.
  • Uninstall the browser from your Windows device. For that, follow these steps.
    • Click on Start and type Uninstall a Program in the search box of the Start
    • Open the Uninstall a Program link from the search results. From the list of programs, choose Firefox and click on the Uninstall Follow the instructions in the Firefox Uninstall wizard to complete the process.
  • Delete the Mozilla Firefox program folder from your system.
  • Install the browser using the setup file you have downloaded before. Just double-click on the installer file and follow the instructions to install it.

Refresh Firefox

This feature can fix several problems by restoring your browser profile to default while saving your important data. To refresh it, just follow the steps mentioned below.

  • Open Firefox, click on the menu button, click Help and choose Troubleshooting Information.

  • In the next page, you can see Refresh Firefox below Give Firefox a tune up. Click Refresh Firefox, and confirm it by clicking on the same button that appears as a dialog.
  • The browser will exit to refresh itself. Once completed, a window will appear listing your imported data. Click on Finish and the browser will open.

How To Fix Some Common Browser Problems

Chrome Browser Issues

Common Browser Problems

Web browsers have a very significant role in our day-to-day lives. We depend on web browsers for many of our needs. If there is any problem with the web browser, it can affect our daily life very badly. It is necessary for every user to know the common problems that they might face while using web browsers. They must also know the solutions for these problems because it may not be possible and practical always to get an expert to solve the problem.

The solutions to the usual problems faced while browsing is very simple and easy to do. Following are some of the most common problems faced while browsing along with their possible solutions.

Slow Page Loading And Performance

There can be numerous causes for the slow loading of the page and the slow performance of the browser. Firstly, make sure that you have a good internet connection speed. Also, ascertain that you have the latest version of the browser installed.

If the problem persists, it might be some extension that is disturbing the performance of your browser. You can disable the add-ons, each one at a time to see if it changes something. For doing this, go to More Tools and then Extensions, on the Chrome menu. Similarly, go to Add-ons in the Firefox menu and Extensions on the Edge menu. If you are using a Safari browser, you can do this by selecting Preferences and then Extensions from the Safari menu.

Sometimes it can be a corrupted cache that is dragging down the performance of your browser. In that case, you may very easily destroy these temporary files and give a fresh start to your browser. Remember to keep the passwords at your reach because you will be asked to log in everywhere after the refreshing start.

To do this on the Chrome browser, open Settings from the menu and then Advanced, after which use Clean browsing data. In Firefox go to Options, Privacy & Security and then select the Clear Data option. If you are using the Edge browser, go to Settings. From the menu, choose Clear browsing data. Then select Choose what to clear. For Safari, pick Manage Website Data under Preferences, Privacy on the Safari menu.

Clear Browsing Data

It is the cookies and the caches that you need to focus on seriously. The cache option will be hidden in the Safari browser. You can access it by going to the Preferences pane and selecting the Advanced tab. You need to tick Show Develop menu in menu bar. In the new Develop menu that is revealed, select Empty Caches.

If the problem of slow loading persists even after taking these measures, try uninstalling and reinstalling your browser. If the result is negative, you can be sure that the problem is outside of the browser and probably be a malware.

Unwanted URL Suggestions

When you are typing a URL in the browser there might pop up so many other URLs as suggestions. If you feel that these suggestions are unnecessary and disturbing, you can remove them by clearing the browsing history using the method described above.

On the other hand, if you want to delete only one among the many URL suggestions, you can do that without clearing the whole browsing history. When the suggestion pop ups, bring the cursor on the suggestion using the arrow keys and delete it using Shift+Delete. The procedure is the same for Firefox as well, except that you need to press Delete (or Backspace) at the end.

You can do this also by going into the browsing history and deleting the unwanted suggestion. But deleting it from the browser bar is much easier.

Numerous Pop Up Windows

In certain cases, there may be so many popup windows opening automatically. This might probably be the effect of a malware affecting your system. The malware might be in the form of an extension, a program or sometimes it can be completely hidden somewhere. The solution is to use the antivirus software that is installed in your computer to make a complete scan of the system. You may also use some no-install, on-demand scanner to do an extra scan. If the problem persists, try clearing the cookies and the caches.

Browser Crash Happening Repeatedly

If you have the problem of repeated random browser crashes, try following the normal troubleshooting steps mentioned before. Make sure that your browser is up to date and that the extensions are working properly. Try reinstalling the browser if it seems necessary. In case you are using the beta version of the browser, try switching to the normal one. Sometimes, it may be some external device connected to the computer that causes the browser to crash repeatedly. Try uninstalling and reinstalling the software programs and the hardware devices.

Most of the problems you face with the use of your browser can be solved using easy methods like this. If they do not work for you, seek the help of an expert who can guide you in finding the solution to the problem of your browser.

Disabling Autoplay Videos in Chrome and Firefox

How To Block Pop Ups

Disabling Autoplay Videos

The internet is getting faster by the day, and it is impossible to deny the benefits this brings to its users around the world. Almost every basic or complex thing that needs doing can be accomplished in minimal time; looking up stuff, collaborating on a project, gaming online, streaming videos, etc have all become a lot simpler and more commonplace. That said, a speedy connection could also bring some major annoyance, such as autoplay videos when you visit a website for another specific reason.

Many website owners think it is all right to sic an unrelated video on you the minute you land on their main page. Some of these stay relatively unobtrusive by playing in one corner of the screen, while others are more in your face, and require you to locate and click the X just so you can get back to your intended business. In both cases, it normally rankles the user that they cannot control whether or not these videos launch in the first place. Luckily though, they can; all it takes are a few tweaks to your browser program’s settings, and you can disable such videos for good.

In Chrome

Google has been bringing lots of changes in Chrome’s autoplay policies of late, and one downside of this is having to look for them. The company talked a big game about making things stricter with the policy, only to roll it back when HTML5 indie game developers protested how it was affecting their income. Because of that, Chrome is now holding a lax approach, and any user wishing to block autoplay videos would need to make some adjustments themselves. Following is how to block pop ups of this sort in Chrome.

Disabling Autoplay Videos

  • Click on Chrome’s omnibar and type in chrome://flags/#autoplay-policy.
  • Click on the dropdown menu shown beside Autoplay policy to see four options:
    • Default (Autoplay stays enabled);
    • No user gesture is required (Autoplay stays enabled);
    • User gesture is required for cross-origin iframes (Autoplay stays enabled in cases where the video is not hosted on another sites; and
    • Document user activation is required (Video starts autoplaying when you click inside the web page).
  • Choose the final option to block the autoplay provision. Now, you can be sure that nothing will play as long as you do not interact with the page.

Controlling Chrome’s Flash Video Playback Setting

By fault, Chrome leaves flash videos disabled, and if a page tries to play one, the browser asks whether you want it to allow that. It is possible to fine-tune the setting so that videos on specific sites can play, and others cannot. For that, or to fix flash player not working on Chrome, you need to do the following.

  • Visit the domain from which you want to let videos through, and click on the padlock image shown in browser’s the address bar.
  • Select Site settings, and then open the dropdown beside Flash. Choose among Ask, Allow, and Block, based on your preference. That allows setting absolute rules for each website, which effectively means some websites cannot throw their videos at you when you visit. You can also block other things from specific websites, such as sounds, for instance.

In Firefox

Firefox Quantum brought several changes when it came out, including one to the feature that keeps autoplay videos from launching in the browser.

Flash Player Not Working On Chrome

  • Head to the address bar and type in about:config. Inside the search box, type in autoplay.
  • The set preference would normally show up as 0 for autoplay.default. That means videos can play when you land on a page.
  • Double click on this value and replace it with either of the following:
    • 1 (blocks every autoplay video); and
    • 2 (asks for your permission to play a video, based on the domain you are visitng).

These are just the basic settings you can use, and you can rest assured that both Google and Mozilla are poised to bring further changes to this area. Web-viewing experience is highly valued these days, and browser developers have to expertly balance it with revenue so that all parties stay happy. For now, it is good that there even is an option to stop videos from playing, even though making that happen takes a little doing.

If you browser serves up this or any other issue, and you are pressed for the time or expertise it takes to handle the matter on your own, give us a call and we can fix it for you. Our team of certified and skilled experts are available round-the-clock to make sure no browser issue gets in the way of a pleasant web-viewing experience. We deal with such issues on an hourly basis, which is why we know what works where, and when. Call our browser support professionals for any and all help you may need with Chrome, Firefox, Opera, or any of the other internet browsers used these day, and we promise we can help you out.

Tips to Fix Google Chrome Error 0x00005

Google Chrome Not Responding

Common Browser Issues

Google Chrome is a web browser used by many computer users. It was developed by Google and the first version of the browser was released in 2008. The browser was first available for Windows operating system only, buy gradually ported to macOS, Linux, Android, and iOS. Today, Google Chrome has become the browser of choice for millions of users worldwide.

There is no denying the fact that Google Chrome offers a superior web browsing experience. However, it is not devoid of errors and issues either. One such common problem that annoys Chrome users is the Error 0x00005. Worry not, below is how to fix the error and get your Google Chrome browser up and running again.

Common Instances

  • “Error 0x00005” is displayed while using the computer and the active program window is crashed.
  • The computer crashes frequently displaying “Error 0x00005” while running a particular program.
  • “Google Chrome Error 0X00005” is displayed on the screen.
  • The computer acts sluggishly; the response to mouse and keyboard inputs is very slow.
  • The computer periodically freezes for a few seconds.

The above listed symptoms of Error 0x00005 can appear particularly while running a software program related to Google, during installation of a program, during Windows shutdown or startup, or even when you are trying to install the Windows operating system. So before trying any troubleshooting steps, it is really important to keep track of when and where the error occurred.

Fixing Google Chrome Error 0x00005

Error 0x00005 is a runtime error and can be caused by many factors. Therefore, it is important for you to troubleshoot all the possible causes of the error to prevent it from happening again. The common causes include:

  • Incomplete installation or corrupt download of the Google Chrome web browser
  • Windows Registry corruption from a software change related to Google Chrome. It can be just uninstall or a reinstall of the program.
  • Malware or virus infection corrupting the Google Chrome related files or Windows system files.
  • Some other program mistakenly or maliciously deleting files related to Google Chrome.

Repair Registry Entries

Repairing and editing the Windows Registry on your own to get rid of invalid Error 0x00005 keys is not recommended until and unless you are a computer tech support professional. This is because wrongly editing the registry of the computer can stop it from functioning properly and can cause irreversible damage to the Windows operating system. Instead, it is recommended to make use of a trusted registry cleaner program to scan and repair any registry errors related to Error 0x00005.

Chrome Keeps Crashing

Troubleshooting Tips

Registry cleaner programs can find missing file references, invalid registry entries, and presence of broken links inside the Windows Registry. These programs will create a backup before starting the scan and will provide you the ability to undo the changes made by the program. This will help you avoid any possibilities of damage to the computer. The bonus part here is that these registry cleaner programs can also help improve the speed and performance of the computer after the scan and repair.

Update the Drivers

Error 0x00005 can be caused by outdated or corrupt device drivers as well. Drivers can get corrupted due to many reasons and the best thing that you can do to fix device driver corruption is to update the driver. It will be very difficult for you to find the exact driver for the hardware device that is leading to the Error 0x00005. Even if you are very much experienced in locating, downloading and updating the device drivers manually can be very frustrating and time consuming. Another issue is that installing the wrong driver or an incompatible version can worsen the problem.

It will be wiser idea to make use of an automatic driver updater program to download and install the necessary updates. This can also help you save time and avoid unwanted complexities that are involved in manually updating the drivers. The automatic driver updater tools can automatically download and install the necessary device drivers. These programs create a backup of the current version of the device drivers before installing the latest ones. This means that you can rollback any driver to an older version when needed.

Clean Out System Junk

Your computer will accumulate junk files over time from daily usage and normal web surfing. If these junk files are not cleaned out occasionally, it can make the computer and Google Chrome browser to respond sluggishly, or even lead to Error 0x00005. This can be due to file conflicts or low hard disk space. This is the reason why it is important to clean up the temporary files with the help of disk cleaner programs. This will not only solve the Error 0x00005, but also improve the performance and speed of the computer dramatically.

Windows has a built in disk cleanup program, the cleanmgr tool, but it will be a better idea to make use of a specialized hard drive cleanup program to scan and clean your computer. Running the program once a day will help you ensure that your PC is always clean and fast.

How to Enable Google Chrome Sync and Secure the Data

Chrome No Sound

Common Browser Issues

When you turn on Google Chrome’s sync feature, you will see the same information on devices in which you have signed in to the browser with your Google Account. It syncs bookmarks, passwords, history and open browser windows or tabs, autofill and credit cards information, settings and preferences.

When its sync feature is turned on, all your user profile info is saved to the Google Account, with which you have logged in. If you do not need to sync everything, then you can disable it and select what information you want the browser to sync. Follow the below steps to disable the sync feature.

  • Open the signed in Google Chrome on your personal computer.
  • Click on the three-dot icon at the upper right side, and select Settings.
  • Click on the Sync
  • Click the Sync everything toggle switch to make it disabled.

Google Chrome Sync

Change the Gmail Account Where you Want it to Save Information

When you change the sync Gmail, the above-mentioned or synced information in it will be copied to the new Google Account. Once you turn off the sync feature, follow the below steps to change your Chrome sync account.

  • Open Google Chrome, select the three-dot icon, and click on Settings.
  • Click on the Turn on This opens a new web page where you can sign in to your Google Account with its username and password. Log in to the Gmail you want it to sync to.
  • Once you have signed in to the Google Account or the browser, it will prompt you to confirm the same. So, click on the Turn on button upon prompt.

Keep your Synced Information Private with a Passphrase

With an optional sync passphrase, you can make Google’s cloud store as well as sync your browser’s data sans letting Google read the information. This means your synced Chrome data is protected by encryption when it is in transit.

When you have the sync passphrase:

  • You will need it whenever you log in somewhere new.
  • You will have to enter it on devices where you have already logged in.
  • Your feed will not show suggestions based upon website you have surfed in the Chrome browser.
  • You cannot view saved passwords in Google Account or make use of Smart Lock for Passwords.
  • All your browsing history will not sync on all of your devices. Only website address that you enter in the address bar of the browser will sync.

Steps to Create the Passphrase

  • Firstly, turn on Chrome sync.
  • Click on the browser’s three-dot button, and select Settings.
  • Click on Sync.
  • Scroll down to the bottom, and select the radio button Encrypt synced data with your own sync passphrase.
  • Type a Passphrase and Confirm passphrase in the respective fields, and click on the Save button highlighted in blue color.

Chrome Sync Passphrase

Steps to Reset the Passphrase

First, you have to remove the sync passphrase. For that, go to the Settings page, click on the Reset Sync link highlighted in blue color, click on the RESET SYNC button again, and click on OK for confirmation. You have to again turn on sync as mentioned above. Then, create a new passphrase using the earlier step to reset it.

See your Chrome Information on All of your Devices

Once you have turned on Chrome sync, you can see the info saved on your other devices.

  • Save and Manage Bookmarks
    • Open Google Chrome on your PC.
    • Press Shift, Ctrl, and O keys at the same time.
    • On the left side of the new page, you will see folders with bookmarks.
  • See Open Tabs on Other Devices
  • Open the Chrome browser.
  • Press Ctrl and H keys simultaneously.
  • Click on the Main menu icon denoted by three horizontal lines, and select Tabs from other devices.
  • See Saved Passwords
  • Open the browser, and go to Google Account’s Saved passwords For that, sign in to your Gmail, click on the icon with nine small squares on the upper right corner, select Account. Then, click on the Signing in to Google link. Click on the MANAGE PASSWORDS link in the next page. You have to sign in to your Gmail once more, and the Passwords section opens.
  • Below Saved passwords, you will see a list of websites and with the password hidden. To view the password of each site, click on the eye icon to the right.

Google Saved Passwords

By syncing your saved passwords to Google Chrome, you will also see them available once you log in to a compatible smartphone application.

If you want to know about anything related to the browser, or are looking for ways to troubleshoot any issues related to sync, then get in touch with our browser support professionals through the toll-free number.

How to Resolve the Incognito Mode in Google Chrome is Missing Issue

No Sound In Chrome

Google Chrome Issues

The Incognito mode in Google Chrome lets you browse privately, with blocked browser extensions. Usually, the New Incognito window option can be seen when you click on the three-dot button on the upper right corner of the browser. Alternatively, the private browsing window can be opened by pressing Ctrl, Shift, and N keys simultaneously. If you cannot see it in the menu options or it does not open upon pressing the shortcut key combo, then it is missing from your browser.

A missing Google Chrome Incognito mode does not mean that Google has removed it in an update of the browser or anything remotely such as that. There are many other reasons why it is missing. Did you install any extensions of late? Was the private browsing mode of Google Chrome working fine prior to the installation? If yes, it is very likely your browser is hijacked. Certain malware can exploit the administrative privileges, change Google Chrome’s policies, and disable certain functions of the browser. Besides, you may find it tough to get rid of such browser extensions.

Steps to Remove Malware from Google Chrome

Google Chrome has an inbuilt malware removal utility, which you can use for the same purpose.

  • Open Google Chrome, type chrome://settings/cleanup in its address bar, and press the Enter
  • When it loads up, click on the Find Wait for the browser to scan your system for malicious extensions or PUPs that might hamper its normal functionality.

Clean Up Computer

  • If the browser finds any harmful extensions or items, it will prompt you to get rid of them. Click on the Remove button upon prompt.

Google Chrome will get rid of harmful extension or programs, and revert any settings to a default state. The next time you use Google Chrome, you will be able to open Incognito and browse privately.

Make it a point to install an extension only through Chrome Web Store going forward. Install also by ensuring that it is safe to use by reading user reviews.

Get Rid of Kids from Microsoft Family

Are you a member of the Microsoft Family? Adults can remove kids from it with the following steps, and help them gain access to Google Chrome’s private browsing mode.

  • In manage section of your Microsoft Family portal online, click on Content Restrictions.
  • Disable any restrictions. You will see a toggle switch next to each Content Restriction. Simply toggle them off.
  • Navigate back to the previous window. Then, click on More Options, and choose Remove from Family option from the drop-down.
  • Click on Remove again to confirm the same upon prompt.

Configure the System Registry

If both of the above-mentioned steps did not apply in your case, then you have to consider looking into Windows Registry. Certain third-party software may have changed the registry of your system to disable the private browsing mode. The below-mentioned steps would help to revert any modifications made to the registry. If you are unsure about configuring the registry, then you are better off seeking the help of a professional. In any event, you should back up the registry before making changes to it.

Steps to Configure the Windows Registry

  • Press the Windows and R keys at the same time.
  • In the Run dialog box that opens, type regedit and press Enter. This should reveal the system Registry Editor. To back it up, click on File, select Export, specify a system location and type the file name to Save the registry backup.
  • Go to HKEY_Local_Machine\SOFTWARE\Policies\Google\Chrome in the Registry Editor’s address bar and press Enter.
  • Then, choose the subfolder titled Chrome from expanded registry hive. You can see it on the left side of the Registry Editor
  • Right-click on the registry key titled IncognitoModeAvailability from its right side, and select Modify from the context menu.
  • In the new dialog box, configure the value in the Value data as 0 and click on the OK

Windows Registry Update

 

  • Click on File, and choose Exit in order to close the editor.
  • Then, exit Google Chrome using the three-dot menu button and selecting the Exit Reopen the browser, and check whether the New Incognito Window option is shown in the Chrome menu.

Note that in rare cases, one more key titled IncognitoEnabled may be listed along with IncognitoModeAvailability. In case the above-mentioned steps did not fix the issue, go back to the Registry Editor and modify the value of IncognitoEnabled from 1 to 0.

Then check whether the Incognito menu option is shown or whether the private browsing window opens with the shortcut key combo. If not, then get in touch with our browser support professionals through the toll-free contact number for an advanced solution.

How to Make Changes to the Cookies in Google Chrome

Chrome Browser Issues

Secure Connection Failed

Cookies are files that are created by sites you visit on the browser. They make the browsing experience more easy by saving related information. With them, websites can keep you logged in, remember your website preferences, and provide you with locally relevant web content.

Cookies are of two types and they are:

  • First Party Cookies, created by the visited website. It is shown in your browser’s address bar.
  • Third Party Cookies, created by other websites. They have some of the web content, such as photos or advertisements, which you see on a visited webpage.

You can also choose to remove existing cookies, allow or block them, and configure preferences for select sites.

Steps to Clear Cookies

In case you delete cookies, you will be logged out of sites and saved preferences of yours could be removed.

  • Open Google Chrome on your computer.

 

Secure Connection Failed

 

  • Click on the Menu icon, denoted by three vertical dots, at the upper right corner of the browser, and select Settings.

Secure Connection Failed

  • In the Settings page, scroll down and click on the Advanced

Secure Connection Failed

  • Under the Privacy and security, click on Content settings.

Secure Connection Failed

 

Chrome No Sound

  • Click on Cookies, select See all cookies and site data in the next page and click on the Remove all button in the one after.

Chrome No Sound

  • You have to confirm this by clicking on the Clear all button, upon prompt.

Steps to Remove Cookies

  • From a Specific Website
    • Open Google Chrome
    • Type in the address bar of the browser, and press the Enter
    • In the new page, click on the button to expand Advanced Chrome settings. You can also search for Advanced in the search field at the top of the Settings
    • Also, search for and expand Content settings.
    • Then, navigate to Cookies > See all cookies and site data.
    • Search for the name of the site in the respective field on the upper right.
    • Once it is shown, click on the Remove button to the right side.

Chrome No Sound

  • From a Time Period
    • Make a Google Chrome window active by clicking on the tab, and press Ctrl, Shift, and Delete keys at the same time. This opens the Clear browsing data dialog box.
    • Click on the drop-down next to the Time range and select a period of time.
    • Select only the checkbox titled Cookies and other site data. Deselect all the other checkboxes in it.
    • Then, click on the Clear data button for confirmation.

Steps to Change Cookies Settings

You can also allow or block cookies that are saved by sites. Note that if you do not allow websites to save them, most sites that necessitate you to log in will not work.

Chrome No Sound

  • Steps to Allow Cookies or Block them by Default
    • Go to the Cookies page in the Google Chrome Settings, as mentioned above.
    • If you see Allow sites to save and read cookie data (recommended), then that means they can save them. However, if you click on the blue-colored toggle switch, the option changes to Blocked.
  • Steps to Block Cookies from Other Websites

You can also choose to block them from third-party sites that have photos or advertisements on the web page. To Block third-party cookies, click on the respective toggle switch to make it blue-colored.

Cookies and data from other websites will then be blocked, even in case it is allowed on the exceptions list.

  • Allow Cookies or Block them for a Specific Website

In case you allow them by default, they can still be blocked from a certain website.

Secure Connection Failed

  • Go to the Cookies page in the Chrome browser.
  • Click on the Add buttons to the right sides of Block, Clear on exit and/or Allow Choose the option according to your requirement. Then, you can see an Add a site pop-up box.
  • In it, type the web address. In that, you have a couple of options too.
    • To make an exception for a full domain, type the special characters [*.] before a domain name.
    • Besides, you can put a web address or an IP address that does not begin with http://.
    • When you are done typing, click on the Add button in the pop up box.
    • To remove an exception that you do not want anymore, to the website’s right side, click on the more icon and select Remove.

Note that in case you are using Chromebook, then you might not be able to alter this setting. For more information, get in touch with your account administrator.

  • Steps to Delete Cookies When Google Chrome Is Closed

You can let websites remember the browsing info, but also delete them automatically when you close the Chrome browser. For that, toggle on in the Cookies page Keep local data only until you quit your browser.

For any other information related to the internet surfing or for troubleshooting, you can get in touch with our browser support professionals through the toll-free number mentioned here.

How to Fix the Secure Connection Failed Error in Google Chrome

Secure Connection Failed

Common Browser Issues

Google Chrome users sometimes come across an error that reads, “This site can’t provide a secure connection” when surfing SSL secure sites. Often, the secure connection failed error goes away when users refresh the Chrome tab, but at times, it appears repeatedly. If so, try the following troubleshooting steps to resolve the secure connection failed error.

Check the Computer Date and Time

It is seen that you will face the issue when your system date and time is not in sync with that of the web server. If so, configure the appropriate date and time according to your time zone, and try reopening the website.

  • Click on the Start button, select Control Panel, and open Date and Time.
  • In the new dialog box, click on the Change date and time… Adjust them, and confirm the changes by clicking on the OK button twice.

System Date And Time

Clear Browsing Data

Sometimes, the browsing data in Google Chrome may also interfere with your web surfing experience, hence giving you the SSL error repeatedly. In case the computer date and time is correct, try clearing the browsing data. For that, follow the steps mentioned below.

  • Open Google Chrome, click on the three-dot menu icon below the close button, move the mouse pointer to More tools, and click Clear browsing data…
  • In the new dialog box, select All time in the Time range box, select the checkboxes against Cookies and other site data and Cached images and files.
  • Click on the Clear data button, highlighted in blue color.

Clear Browsing Data

Wait for the process to finish. Once it is completed, try loading the site again. If the error persists, move on to the next step.

Clear the SSL State

  • Type chrome://settings/ in the address bar of the browser and press the Enter
  • Scroll down to and click the Advanced button to see more settings. Click Open proxy settings to access the Internet Properties
  • Click the Content tab in it, and click the Clear SSL state

Internet Properties

Now, retry opening the site. If that fails to fix the secure connection failed error too, try disabling QUIC as stated below.

Disable Google Chrome’s QUIC Protocol

  • Type chrome://flags/#enable-quic in its address bar and press Enter.
  • The Experimental QUIC protocol will usually be configured to Default. Click on the Default button, and choose Disabled instead from the dropdown list.
  • Re-launch the browser, and retry opening the site.

Chrome QUIC Protocol

Check the Settings of your Antivirus Software

Sometimes, the antivirus software may also be the reason why an SSL error appears. Modern antivirus software scans for malicious elements in a website and other internet security threats, comprising checking a site’s TLS/SSL version. In case a site uses an outdated SSL version, the antivirus software blocks it and does not allow users to visit the site. In this case, you can resolve the issue by temporarily disabling your antivirus. Just disable it for some time and see to it if the site that generates the error can be opened.

Check the Firewall

In case a website is present in the Internet Firewall’s block list, Google Chrome will not be able to open the site. Check the Firewall to make sure that the site you are attempting to visit is not in its block list. In case the site that creates an SSL error is present in the block list of Firewall, then get rid of it and retry opening the site.

Disable Extensions

Extensions in Google Chrome help improve its functionality. However, at times, the browser extensions generate unwanted errors and spoil the surfing experience. So disable them one by one and try opening the problem site repeatedly as you do that. In case you find that an extension is also a reason behind the issue, then disable or remove it.

Disable Extensions

Change the Internet Security Level and Privacy Level

If all the above-mentioned steps fail to resolve the issue, then check the level of privacy and internet security too. A too high internet privacy level may also block access to certain sites.

  • Click on the Start button, key in Internet Options in its search box, and open it from the search results. This reveals the Internet Properties dialog box.
  • Switch to the Security tab in it, and check whether the slider is set to High. If it is configured that way, then bring the slider into the Medium level, and click on the OK button to confirm the change.

Now, retry opening the site. If you still come across the secure connection failed error or Flash not working issues while surfing the web, get in touch with our browser support professionals through the toll-free number to get an advanced solution.

How to Allow Website-Specific Pop-Ups on your Web Browser

How To Stop Pop Ups

Common Browser Issues

The majority of web browsers these days come with the option to block pop-up windows when you are using them. This commonly proves a boon for people who just want to go about their intended business online, without being assaulted by unwelcome and even inappropriate ads. However, while knowing how to stop pop ups is a good way to take out what many consider trash, it could backfire in some cases, such as where genuinely useful websites fail to get important notifications through to you.

Following are ways to let useful browser pop-ups through, by adding selected websites as exceptions. Just make sure before you start, that no third-party applications have been set up to block pop-ups.

In Safari (macOS)

Safari on macOS does not have a website-specific pop-up blocking feature, meaning some get blocked by default, while others don’t. You can set the browser to allow all pop-ups by doing the following.

  • Go to the menu and pick Preferences…
  • When that window comes up, move to the Security
  • Make sure to leave the Block pop-up windows option unchecked. The next time you wish to block pop-ups, check this box again.

Safari Pop Up Window

In Google Chrome (Windows/macOS)

You can specify the pop ups Chrome allows, by doing the following.

  • Launch the browser, then navigate to the web page you wish to allow pop-ups from. Highlight the address in the omnibar and copy it to the clipboard.
  • Click on the three-dot icon near the upper right corner of the window.
  • Choose Settings.
  • Move to the bottom portion and choose Show advanced settings…
  • From the Privacy section, choose Content settings, and wait for that window to pop up.
  • Move to the Pop-ups section and make sure you leave the Do not allow any site to show pop-ups button selected.
  • Choose Manage exceptions

Manage Exceptions

  • Under Hostname pattern, paste what you copied earlier. Set the Behavior setting to Allow.

Chrome Pop Up Settings

  • Click on Done.
  • Close any open dialog boxes.

Pasting the specific web address is found to be more effective than providing the generic website URL. That means if your intended page was something other than www at the start, then that is what you should use.

In Mozilla Firefox (Windows/macOS)

  • Launch the browser, then navigate to the web page you wish to allow pop-ups from. Highlight the address in the URL bar and copy it to the clipboard.
  • Click on the menu icon near the upper right corner of the window.
  • Choose Preferences (macOS) or Options (Windows).
  • Go to the Pop-ups section and see if the Block pop-up windows checkbox has been left checked. If not, check it. After that, hit the Exceptions… button on the side.

Mozila Pop Up Settings

  • You will find an Address of web site: Here, paste the URL you copied earlier. Hit Allow.
  • Click on Save Changes.
  • Close any open dialog boxes.

Again, pasting the specific web address is more effective than using the generic website URL.

In Internet Explorer (Windows)

In IE, pop-ups thrown in by websites can get blocked, and when that happens, you would see a dialog alerting you of it. The below steps should let you allow pop-ups from specific websites.

  • Launch the browser, then navigate to the web page you wish to allow pop-ups from. Highlight the address in the URL bar and copy it to the clipboard.
  • Go to the Tools menu and choose Internet options.
  • When the dialog box comes up, go to the Privacy tab and make sure the Turn on Pop-up Blocker option is enabled. Click on Settings to bring up the next dialog box.

Explorer Pop Up Settings

  • Paste the URL you copied earlier into the Address of website to allow:
  • Hit Add.
  • Close any open dialog boxes.

In Microsoft Edge (Windows 10)

Microsoft Edge does not carry a website-specific pop-up blocking feature. Some get blocked by default, and others don’t. You can set the browser to allow all pop-ups by doing the following.

  • Hit the ellipsis icon near the upper right corner of the window, and choose Settings.
  • Go to Advanced settings, and choose View advanced settings.
  • Head to the Block pop-ups section and set the switch to Off. After this, no pop-ups will be blocked.

Block Pop Ups

  • If you wish to block pop-ups from web pages after this, simply toggle the switch back to On.

Since Edge does not allow adding website exceptions for pop-ups, you may want to switch to one of the other browsers mentioned here, in case you want to filter the pop-ups you do see.

The above procedures should let you allow pop-ups in the main web browsers used today. If your browser has not been mentioned here, you can call us on our toll free number and have our web browser experts fix any problem you may be facing.

How to Resolve the Flash Content Not Working on Google Chrome Issue

Chrome Plugins Not Working

Common Browser Issues

The plugin of Adobe Flash on Google Chrome lets you access Flash video and audio contents online. It is recommended to allow it to run on a website that you trust. That is because security vulnerabilities are found frequently in Adobe Flash Player. When accessing a site with Flash content, you may run into many different situations and errors depending on the status of the plugin on Google Chrome. It could be that its setting is not configured the right way to make Flash content load up.

You might also come across errors such as Adobe Flash blocked since it is running out of date, Shockwave Flash is not responding, plugin not supported, or could not load plugin. All these situations are covered here and ways to resolve them. If any of the Chrome plugins not working the way you want it, take the necessary step to make the content load.

Change the Setting to Enable the Site to Run Flash

If you are visiting a Flash included site and run into the Flash Player not working on Chrome issue, you may have to change the plugin’s setting to allow the site to run it.

  • To the web address’s left, click on Lock or Info icon and click on Site Settings.
  • In the new window, to the right side of Flash, click on the Allow

Google Chrome Settings

  • Return to the site you are trying to access and click the Reload button to the left of the address bar. You can also press the F5 key to make it reload.

 

Configure to Ask you to Run Flash

If you configure this setting, then Google Chrome will ask for permissions to run Flash each time you open a site. The web browser recommends users to enable the setting for Flash. Usually it is enabled by default, yet check if someone else has changed or configured it to block Flash.

  • At the upper right corner of the browser, click on the three-dot icon and click Settings from the drop-down menu.
  • In the new page, scroll down to and click to expand the Advanced
  • Type Content settings on the search bar to quickly find it and click on it.
  • Click on Flash, and in the next screen toggle on the setting Ask first (recommended).

Chrome Flash Settings

Update Flash

A Flash content may get blocked if the Adobe Flash plugin on Chrome is not up to date. So follow the below steps to update it.

  • In Google Chrome’s address bar, type chrome://components and hit the Enter
  • From the list of Components, locate Adobe Flash Player and click on the Check for update

Adobe Flash Player Update

  • In case you see “Component updated” or “Component not updated” message on the screen, then you are using the latest version of Flash.

Update Google Chrome

Updating the web browser to the latest version can make it more stable, especially if Google has come up with bug fixes. Installing the latest update can resolve Chrome plugins not working or any other issues with the browser.

  • Click the menu button at the upper right corner, move your mouse over to Help option and click on About Google Chrome.

Update Google Chrome

  • The browser then checks for available update and installs the update if it is found. Wait for it to finish, and click the Relaunch button after that. The latest version of Google Chrome will then open by itself.

Reinstall the Adobe Flash Player Plugin

Get the plugin of Flash Player only from the website of Adobe. Search “Download Adobe Flash Player for Chrome” on Google and open the respective link. Make sure to select the correct operating system and choose the PPAPI or Chromium option prior to clicking on the Download Now button. Follow the instructions to install the plugin for the Chrome browser.

How to Resolve Flash Plugin Has Crashed

When browsing a Flash site, users tend to come across “The following plugin has crashed” error message or the icon of the plugin. If Flash does not restart automatically, then you can force close it. For that, follow the steps mentioned below.

  • Click on the three-dot at the top right corner, move your cursor over to More Tools and click on Task Manager. Alternatively, you can press Shift and Esc keys simultaneously by selecting a Chrome tab to launch the Task Manager
  • From the Task Manager window, select the plugin of Shockwave Flash and click on the End process
  • Exit the window, and return to the webpage with the Flash content.

Chrome Task Manager

  • At the upper left corner, click on the Reload button to see if that helps.

If you face Chrome plugins not working issues despite trying all these things, then get in touch with our browser support professionals through the toll-free number for advanced troubleshooting.

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