Category Archive Browser Issues

How to Enable Google Chrome Sync and Secure the Data

Chrome No Sound

Common Browser Issues

When you turn on Google Chrome’s sync feature, you will see the same information on devices in which you have signed in to the browser with your Google Account. It syncs bookmarks, passwords, history and open browser windows or tabs, autofill and credit cards information, settings and preferences.

When its sync feature is turned on, all your user profile info is saved to the Google Account, with which you have logged in. If you do not need to sync everything, then you can disable it and select what information you want the browser to sync. Follow the below steps to disable the sync feature.

  • Open the signed in Google Chrome on your personal computer.
  • Click on the three-dot icon at the upper right side, and select Settings.
  • Click on the Sync
  • Click the Sync everything toggle switch to make it disabled.

Google Chrome Sync

Change the Gmail Account Where you Want it to Save Information

When you change the sync Gmail, the above-mentioned or synced information in it will be copied to the new Google Account. Once you turn off the sync feature, follow the below steps to change your Chrome sync account.

  • Open Google Chrome, select the three-dot icon, and click on Settings.
  • Click on the Turn on This opens a new web page where you can sign in to your Google Account with its username and password. Log in to the Gmail you want it to sync to.
  • Once you have signed in to the Google Account or the browser, it will prompt you to confirm the same. So, click on the Turn on button upon prompt.

Keep your Synced Information Private with a Passphrase

With an optional sync passphrase, you can make Google’s cloud store as well as sync your browser’s data sans letting Google read the information. This means your synced Chrome data is protected by encryption when it is in transit.

When you have the sync passphrase:

  • You will need it whenever you log in somewhere new.
  • You will have to enter it on devices where you have already logged in.
  • Your feed will not show suggestions based upon website you have surfed in the Chrome browser.
  • You cannot view saved passwords in Google Account or make use of Smart Lock for Passwords.
  • All your browsing history will not sync on all of your devices. Only website address that you enter in the address bar of the browser will sync.

Steps to Create the Passphrase

  • Firstly, turn on Chrome sync.
  • Click on the browser’s three-dot button, and select Settings.
  • Click on Sync.
  • Scroll down to the bottom, and select the radio button Encrypt synced data with your own sync passphrase.
  • Type a Passphrase and Confirm passphrase in the respective fields, and click on the Save button highlighted in blue color.

Chrome Sync Passphrase

Steps to Reset the Passphrase

First, you have to remove the sync passphrase. For that, go to the Settings page, click on the Reset Sync link highlighted in blue color, click on the RESET SYNC button again, and click on OK for confirmation. You have to again turn on sync as mentioned above. Then, create a new passphrase using the earlier step to reset it.

See your Chrome Information on All of your Devices

Once you have turned on Chrome sync, you can see the info saved on your other devices.

  • Save and Manage Bookmarks
    • Open Google Chrome on your PC.
    • Press Shift, Ctrl, and O keys at the same time.
    • On the left side of the new page, you will see folders with bookmarks.
  • See Open Tabs on Other Devices
  • Open the Chrome browser.
  • Press Ctrl and H keys simultaneously.
  • Click on the Main menu icon denoted by three horizontal lines, and select Tabs from other devices.
  • See Saved Passwords
  • Open the browser, and go to Google Account’s Saved passwords For that, sign in to your Gmail, click on the icon with nine small squares on the upper right corner, select Account. Then, click on the Signing in to Google link. Click on the MANAGE PASSWORDS link in the next page. You have to sign in to your Gmail once more, and the Passwords section opens.
  • Below Saved passwords, you will see a list of websites and with the password hidden. To view the password of each site, click on the eye icon to the right.

Google Saved Passwords

By syncing your saved passwords to Google Chrome, you will also see them available once you log in to a compatible smartphone application.

If you want to know about anything related to the browser, or are looking for ways to troubleshoot any issues related to sync, then get in touch with our browser support professionals through the toll-free number.

How to Resolve the Incognito Mode in Google Chrome is Missing Issue

No Sound In Chrome

Google Chrome Issues

The Incognito mode in Google Chrome lets you browse privately, with blocked browser extensions. Usually, the New Incognito window option can be seen when you click on the three-dot button on the upper right corner of the browser. Alternatively, the private browsing window can be opened by pressing Ctrl, Shift, and N keys simultaneously. If you cannot see it in the menu options or it does not open upon pressing the shortcut key combo, then it is missing from your browser.

A missing Google Chrome Incognito mode does not mean that Google has removed it in an update of the browser or anything remotely such as that. There are many other reasons why it is missing. Did you install any extensions of late? Was the private browsing mode of Google Chrome working fine prior to the installation? If yes, it is very likely your browser is hijacked. Certain malware can exploit the administrative privileges, change Google Chrome’s policies, and disable certain functions of the browser. Besides, you may find it tough to get rid of such browser extensions.

Steps to Remove Malware from Google Chrome

Google Chrome has an inbuilt malware removal utility, which you can use for the same purpose.

  • Open Google Chrome, type chrome://settings/cleanup in its address bar, and press the Enter
  • When it loads up, click on the Find Wait for the browser to scan your system for malicious extensions or PUPs that might hamper its normal functionality.

Clean Up Computer

  • If the browser finds any harmful extensions or items, it will prompt you to get rid of them. Click on the Remove button upon prompt.

Google Chrome will get rid of harmful extension or programs, and revert any settings to a default state. The next time you use Google Chrome, you will be able to open Incognito and browse privately.

Make it a point to install an extension only through Chrome Web Store going forward. Install also by ensuring that it is safe to use by reading user reviews.

Get Rid of Kids from Microsoft Family

Are you a member of the Microsoft Family? Adults can remove kids from it with the following steps, and help them gain access to Google Chrome’s private browsing mode.

  • In manage section of your Microsoft Family portal online, click on Content Restrictions.
  • Disable any restrictions. You will see a toggle switch next to each Content Restriction. Simply toggle them off.
  • Navigate back to the previous window. Then, click on More Options, and choose Remove from Family option from the drop-down.
  • Click on Remove again to confirm the same upon prompt.

Configure the System Registry

If both of the above-mentioned steps did not apply in your case, then you have to consider looking into Windows Registry. Certain third-party software may have changed the registry of your system to disable the private browsing mode. The below-mentioned steps would help to revert any modifications made to the registry. If you are unsure about configuring the registry, then you are better off seeking the help of a professional. In any event, you should back up the registry before making changes to it.

Steps to Configure the Windows Registry

  • Press the Windows and R keys at the same time.
  • In the Run dialog box that opens, type regedit and press Enter. This should reveal the system Registry Editor. To back it up, click on File, select Export, specify a system location and type the file name to Save the registry backup.
  • Go to HKEY_Local_Machine\SOFTWARE\Policies\Google\Chrome in the Registry Editor’s address bar and press Enter.
  • Then, choose the subfolder titled Chrome from expanded registry hive. You can see it on the left side of the Registry Editor
  • Right-click on the registry key titled IncognitoModeAvailability from its right side, and select Modify from the context menu.
  • In the new dialog box, configure the value in the Value data as 0 and click on the OK

Windows Registry Update


  • Click on File, and choose Exit in order to close the editor.
  • Then, exit Google Chrome using the three-dot menu button and selecting the Exit Reopen the browser, and check whether the New Incognito Window option is shown in the Chrome menu.

Note that in rare cases, one more key titled IncognitoEnabled may be listed along with IncognitoModeAvailability. In case the above-mentioned steps did not fix the issue, go back to the Registry Editor and modify the value of IncognitoEnabled from 1 to 0.

Then check whether the Incognito menu option is shown or whether the private browsing window opens with the shortcut key combo. If not, then get in touch with our browser support professionals through the toll-free contact number for an advanced solution.

How to Make Changes to the Cookies in Google Chrome

Chrome Browser Issues

Secure Connection Failed

Cookies are files that are created by sites you visit on the browser. They make the browsing experience more easy by saving related information. With them, websites can keep you logged in, remember your website preferences, and provide you with locally relevant web content.

Cookies are of two types and they are:

  • First Party Cookies, created by the visited website. It is shown in your browser’s address bar.
  • Third Party Cookies, created by other websites. They have some of the web content, such as photos or advertisements, which you see on a visited webpage.

You can also choose to remove existing cookies, allow or block them, and configure preferences for select sites.

Steps to Clear Cookies

In case you delete cookies, you will be logged out of sites and saved preferences of yours could be removed.

  • Open Google Chrome on your computer.


Secure Connection Failed


  • Click on the Menu icon, denoted by three vertical dots, at the upper right corner of the browser, and select Settings.

Secure Connection Failed

  • In the Settings page, scroll down and click on the Advanced

Secure Connection Failed

  • Under the Privacy and security, click on Content settings.

Secure Connection Failed


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  • Click on Cookies, select See all cookies and site data in the next page and click on the Remove all button in the one after.

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  • You have to confirm this by clicking on the Clear all button, upon prompt.

Steps to Remove Cookies

  • From a Specific Website
    • Open Google Chrome
    • Type in the address bar of the browser, and press the Enter
    • In the new page, click on the button to expand Advanced Chrome settings. You can also search for Advanced in the search field at the top of the Settings
    • Also, search for and expand Content settings.
    • Then, navigate to Cookies > See all cookies and site data.
    • Search for the name of the site in the respective field on the upper right.
    • Once it is shown, click on the Remove button to the right side.

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  • From a Time Period
    • Make a Google Chrome window active by clicking on the tab, and press Ctrl, Shift, and Delete keys at the same time. This opens the Clear browsing data dialog box.
    • Click on the drop-down next to the Time range and select a period of time.
    • Select only the checkbox titled Cookies and other site data. Deselect all the other checkboxes in it.
    • Then, click on the Clear data button for confirmation.

Steps to Change Cookies Settings

You can also allow or block cookies that are saved by sites. Note that if you do not allow websites to save them, most sites that necessitate you to log in will not work.

Chrome No Sound

  • Steps to Allow Cookies or Block them by Default
    • Go to the Cookies page in the Google Chrome Settings, as mentioned above.
    • If you see Allow sites to save and read cookie data (recommended), then that means they can save them. However, if you click on the blue-colored toggle switch, the option changes to Blocked.
  • Steps to Block Cookies from Other Websites

You can also choose to block them from third-party sites that have photos or advertisements on the web page. To Block third-party cookies, click on the respective toggle switch to make it blue-colored.

Cookies and data from other websites will then be blocked, even in case it is allowed on the exceptions list.

  • Allow Cookies or Block them for a Specific Website

In case you allow them by default, they can still be blocked from a certain website.

Secure Connection Failed

  • Go to the Cookies page in the Chrome browser.
  • Click on the Add buttons to the right sides of Block, Clear on exit and/or Allow Choose the option according to your requirement. Then, you can see an Add a site pop-up box.
  • In it, type the web address. In that, you have a couple of options too.
    • To make an exception for a full domain, type the special characters [*.] before a domain name.
    • Besides, you can put a web address or an IP address that does not begin with http://.
    • When you are done typing, click on the Add button in the pop up box.
    • To remove an exception that you do not want anymore, to the website’s right side, click on the more icon and select Remove.

Note that in case you are using Chromebook, then you might not be able to alter this setting. For more information, get in touch with your account administrator.

  • Steps to Delete Cookies When Google Chrome Is Closed

You can let websites remember the browsing info, but also delete them automatically when you close the Chrome browser. For that, toggle on in the Cookies page Keep local data only until you quit your browser.

For any other information related to the internet surfing or for troubleshooting, you can get in touch with our browser support professionals through the toll-free number mentioned here.

How to Fix the Secure Connection Failed Error in Google Chrome

Secure Connection Failed

Common Browser Issues

Google Chrome users sometimes come across an error that reads, “This site can’t provide a secure connection” when surfing SSL secure sites. Often, the secure connection failed error goes away when users refresh the Chrome tab, but at times, it appears repeatedly. If so, try the following troubleshooting steps to resolve the secure connection failed error.

Check the Computer Date and Time

It is seen that you will face the issue when your system date and time is not in sync with that of the web server. If so, configure the appropriate date and time according to your time zone, and try reopening the website.

  • Click on the Start button, select Control Panel, and open Date and Time.
  • In the new dialog box, click on the Change date and time… Adjust them, and confirm the changes by clicking on the OK button twice.

System Date And Time

Clear Browsing Data

Sometimes, the browsing data in Google Chrome may also interfere with your web surfing experience, hence giving you the SSL error repeatedly. In case the computer date and time is correct, try clearing the browsing data. For that, follow the steps mentioned below.

  • Open Google Chrome, click on the three-dot menu icon below the close button, move the mouse pointer to More tools, and click Clear browsing data…
  • In the new dialog box, select All time in the Time range box, select the checkboxes against Cookies and other site data and Cached images and files.
  • Click on the Clear data button, highlighted in blue color.

Clear Browsing Data

Wait for the process to finish. Once it is completed, try loading the site again. If the error persists, move on to the next step.

Clear the SSL State

  • Type chrome://settings/ in the address bar of the browser and press the Enter
  • Scroll down to and click the Advanced button to see more settings. Click Open proxy settings to access the Internet Properties
  • Click the Content tab in it, and click the Clear SSL state

Internet Properties

Now, retry opening the site. If that fails to fix the secure connection failed error too, try disabling QUIC as stated below.

Disable Google Chrome’s QUIC Protocol

  • Type chrome://flags/#enable-quic in its address bar and press Enter.
  • The Experimental QUIC protocol will usually be configured to Default. Click on the Default button, and choose Disabled instead from the dropdown list.
  • Re-launch the browser, and retry opening the site.

Chrome QUIC Protocol

Check the Settings of your Antivirus Software

Sometimes, the antivirus software may also be the reason why an SSL error appears. Modern antivirus software scans for malicious elements in a website and other internet security threats, comprising checking a site’s TLS/SSL version. In case a site uses an outdated SSL version, the antivirus software blocks it and does not allow users to visit the site. In this case, you can resolve the issue by temporarily disabling your antivirus. Just disable it for some time and see to it if the site that generates the error can be opened.

Check the Firewall

In case a website is present in the Internet Firewall’s block list, Google Chrome will not be able to open the site. Check the Firewall to make sure that the site you are attempting to visit is not in its block list. In case the site that creates an SSL error is present in the block list of Firewall, then get rid of it and retry opening the site.

Disable Extensions

Extensions in Google Chrome help improve its functionality. However, at times, the browser extensions generate unwanted errors and spoil the surfing experience. So disable them one by one and try opening the problem site repeatedly as you do that. In case you find that an extension is also a reason behind the issue, then disable or remove it.

Disable Extensions

Change the Internet Security Level and Privacy Level

If all the above-mentioned steps fail to resolve the issue, then check the level of privacy and internet security too. A too high internet privacy level may also block access to certain sites.

  • Click on the Start button, key in Internet Options in its search box, and open it from the search results. This reveals the Internet Properties dialog box.
  • Switch to the Security tab in it, and check whether the slider is set to High. If it is configured that way, then bring the slider into the Medium level, and click on the OK button to confirm the change.

Now, retry opening the site. If you still come across the secure connection failed error or Flash not working issues while surfing the web, get in touch with our browser support professionals through the toll-free number to get an advanced solution.

How to Allow Website-Specific Pop-Ups on your Web Browser

How To Stop Pop Ups

Common Browser Issues

The majority of web browsers these days come with the option to block pop-up windows when you are using them. This commonly proves a boon for people who just want to go about their intended business online, without being assaulted by unwelcome and even inappropriate ads. However, while knowing how to stop pop ups is a good way to take out what many consider trash, it could backfire in some cases, such as where genuinely useful websites fail to get important notifications through to you.

Following are ways to let useful browser pop-ups through, by adding selected websites as exceptions. Just make sure before you start, that no third-party applications have been set up to block pop-ups.

In Safari (macOS)

Safari on macOS does not have a website-specific pop-up blocking feature, meaning some get blocked by default, while others don’t. You can set the browser to allow all pop-ups by doing the following.

  • Go to the menu and pick Preferences…
  • When that window comes up, move to the Security
  • Make sure to leave the Block pop-up windows option unchecked. The next time you wish to block pop-ups, check this box again.

Safari Pop Up Window

In Google Chrome (Windows/macOS)

You can specify the pop ups Chrome allows, by doing the following.

  • Launch the browser, then navigate to the web page you wish to allow pop-ups from. Highlight the address in the omnibar and copy it to the clipboard.
  • Click on the three-dot icon near the upper right corner of the window.
  • Choose Settings.
  • Move to the bottom portion and choose Show advanced settings…
  • From the Privacy section, choose Content settings, and wait for that window to pop up.
  • Move to the Pop-ups section and make sure you leave the Do not allow any site to show pop-ups button selected.
  • Choose Manage exceptions

Manage Exceptions

  • Under Hostname pattern, paste what you copied earlier. Set the Behavior setting to Allow.

Chrome Pop Up Settings

  • Click on Done.
  • Close any open dialog boxes.

Pasting the specific web address is found to be more effective than providing the generic website URL. That means if your intended page was something other than www at the start, then that is what you should use.

In Mozilla Firefox (Windows/macOS)

  • Launch the browser, then navigate to the web page you wish to allow pop-ups from. Highlight the address in the URL bar and copy it to the clipboard.
  • Click on the menu icon near the upper right corner of the window.
  • Choose Preferences (macOS) or Options (Windows).
  • Go to the Pop-ups section and see if the Block pop-up windows checkbox has been left checked. If not, check it. After that, hit the Exceptions… button on the side.

Mozila Pop Up Settings

  • You will find an Address of web site: Here, paste the URL you copied earlier. Hit Allow.
  • Click on Save Changes.
  • Close any open dialog boxes.

Again, pasting the specific web address is more effective than using the generic website URL.

In Internet Explorer (Windows)

In IE, pop-ups thrown in by websites can get blocked, and when that happens, you would see a dialog alerting you of it. The below steps should let you allow pop-ups from specific websites.

  • Launch the browser, then navigate to the web page you wish to allow pop-ups from. Highlight the address in the URL bar and copy it to the clipboard.
  • Go to the Tools menu and choose Internet options.
  • When the dialog box comes up, go to the Privacy tab and make sure the Turn on Pop-up Blocker option is enabled. Click on Settings to bring up the next dialog box.

Explorer Pop Up Settings

  • Paste the URL you copied earlier into the Address of website to allow:
  • Hit Add.
  • Close any open dialog boxes.

In Microsoft Edge (Windows 10)

Microsoft Edge does not carry a website-specific pop-up blocking feature. Some get blocked by default, and others don’t. You can set the browser to allow all pop-ups by doing the following.

  • Hit the ellipsis icon near the upper right corner of the window, and choose Settings.
  • Go to Advanced settings, and choose View advanced settings.
  • Head to the Block pop-ups section and set the switch to Off. After this, no pop-ups will be blocked.

Block Pop Ups

  • If you wish to block pop-ups from web pages after this, simply toggle the switch back to On.

Since Edge does not allow adding website exceptions for pop-ups, you may want to switch to one of the other browsers mentioned here, in case you want to filter the pop-ups you do see.

The above procedures should let you allow pop-ups in the main web browsers used today. If your browser has not been mentioned here, you can call us on our toll free number and have our web browser experts fix any problem you may be facing.

How to Resolve the Flash Content Not Working on Google Chrome Issue

Chrome Plugins Not Working

Common Browser Issues

The plugin of Adobe Flash on Google Chrome lets you access Flash video and audio contents online. It is recommended to allow it to run on a website that you trust. That is because security vulnerabilities are found frequently in Adobe Flash Player. When accessing a site with Flash content, you may run into many different situations and errors depending on the status of the plugin on Google Chrome. It could be that its setting is not configured the right way to make Flash content load up.

You might also come across errors such as Adobe Flash blocked since it is running out of date, Shockwave Flash is not responding, plugin not supported, or could not load plugin. All these situations are covered here and ways to resolve them. If any of the Chrome plugins not working the way you want it, take the necessary step to make the content load.

Change the Setting to Enable the Site to Run Flash

If you are visiting a Flash included site and run into the Flash Player not working on Chrome issue, you may have to change the plugin’s setting to allow the site to run it.

  • To the web address’s left, click on Lock or Info icon and click on Site Settings.
  • In the new window, to the right side of Flash, click on the Allow

Google Chrome Settings

  • Return to the site you are trying to access and click the Reload button to the left of the address bar. You can also press the F5 key to make it reload.


Configure to Ask you to Run Flash

If you configure this setting, then Google Chrome will ask for permissions to run Flash each time you open a site. The web browser recommends users to enable the setting for Flash. Usually it is enabled by default, yet check if someone else has changed or configured it to block Flash.

  • At the upper right corner of the browser, click on the three-dot icon and click Settings from the drop-down menu.
  • In the new page, scroll down to and click to expand the Advanced
  • Type Content settings on the search bar to quickly find it and click on it.
  • Click on Flash, and in the next screen toggle on the setting Ask first (recommended).

Chrome Flash Settings

Update Flash

A Flash content may get blocked if the Adobe Flash plugin on Chrome is not up to date. So follow the below steps to update it.

  • In Google Chrome’s address bar, type chrome://components and hit the Enter
  • From the list of Components, locate Adobe Flash Player and click on the Check for update

Adobe Flash Player Update

  • In case you see “Component updated” or “Component not updated” message on the screen, then you are using the latest version of Flash.

Update Google Chrome

Updating the web browser to the latest version can make it more stable, especially if Google has come up with bug fixes. Installing the latest update can resolve Chrome plugins not working or any other issues with the browser.

  • Click the menu button at the upper right corner, move your mouse over to Help option and click on About Google Chrome.

Update Google Chrome

  • The browser then checks for available update and installs the update if it is found. Wait for it to finish, and click the Relaunch button after that. The latest version of Google Chrome will then open by itself.

Reinstall the Adobe Flash Player Plugin

Get the plugin of Flash Player only from the website of Adobe. Search “Download Adobe Flash Player for Chrome” on Google and open the respective link. Make sure to select the correct operating system and choose the PPAPI or Chromium option prior to clicking on the Download Now button. Follow the instructions to install the plugin for the Chrome browser.

How to Resolve Flash Plugin Has Crashed

When browsing a Flash site, users tend to come across “The following plugin has crashed” error message or the icon of the plugin. If Flash does not restart automatically, then you can force close it. For that, follow the steps mentioned below.

  • Click on the three-dot at the top right corner, move your cursor over to More Tools and click on Task Manager. Alternatively, you can press Shift and Esc keys simultaneously by selecting a Chrome tab to launch the Task Manager
  • From the Task Manager window, select the plugin of Shockwave Flash and click on the End process
  • Exit the window, and return to the webpage with the Flash content.

Chrome Task Manager

  • At the upper left corner, click on the Reload button to see if that helps.

If you face Chrome plugins not working issues despite trying all these things, then get in touch with our browser support professionals through the toll-free number for advanced troubleshooting.

How to Resolve the SSL Certificate Error on Google Chrome

Chrome Keeps Crashing

Common Browser Issues

SSL certificates secure the communication between a web browser and a server. In case a site is secured with the certificate, then that means entered data is encrypted with cryptographic algorithms and is therefore not accessible by other people. If there is a mistake in a site, Google Chrome will show the SSL certificate error. This has two sides to it. Firstly, it affects the usual browsing experience of users. Secondly, it is a matter of concern for the people running the site in question.

It is as much a requirement for users to resolve the error as it is for website owners to install the correct SSL certificate. Usually, users get the error on the browser in many different ways. Ultimately, it all boils down to a connection error. Anyhow, you will have to bypass the error or find ways to clear it to enter the site. If Google Chrome keeps crashing into such kind of an error window while opening a website, do the following to troubleshoot the same.

How Google Chrome Users Can Resolve the SSL Certificate Error

Change the Computer Time

If the computer time does not conform to the real-time, the SSL error will pop up on the Chrome browser. To avoid that, configure the right time based on your time zone. If you are on Windows 7 PC, perform the below tasks.

  • Click on the Time and Date on the desktop taskbar, and click Change date and time settings
  • In the window that appears next, click the Change date and time settings Make the necessary changes and click on OK button twice for confirmation.

Date And Time Settings

Contact the Website if Required

If a site is running with an expired SSL certificate, Google Chrome will not consider it secure. Therefore, contact the site owner or administrator to bring it to their notice. If they renew the certificate at a later time, you will likely be able to open the site when possible. It is also worth opening the certificate-expired site later because somebody else might have notified the site owner about the same. It is best to report the matter by yourself – the more the urgency, the quicker a solution from the site’s end.

Update Google Chrome

The user may also run into the error if the browser is not up to date. Generally, it is recommended to use the latest version of your web browser to get the best performance out of it. Obviously, installing the latest update will resolve many of the Chrome browser issues.

  • Click the menu button on the upper right corner, move your cursor over to Help and choose About Google Chrome The Chrome browser will then check for available update or do the same if the latest version is found, so wait for the update to complete. Once it is done, go to the same section and click the Relaunch button. The latest version of Google Chrome will then launch again by itself.

Update Google Chrome

Now, check if you can access the error site. If you cannot, probably the error has to do with the nonexistent certificate.

What Does a Website Owner Have to Do to Fix SSL?

Google Chrome accepts the SSL certificate issued by a trusted certificate authority and a self-signed certificate with some restrictions. Since a self-signed SSL certificate is used for the purpose of security testing, it will be valid for a stipulated time span. If the site is using it after the expiry day, or if it is not issued by a trusted certificate authority, the browser displays the error.

It is best to get a domain-validated SSL certificate in case your site is small sized or medium sized. If it is a large or big-sized business’s site, then the best option is to get an organization validation SSL. Ensure a trusted certificate authority issues the same. Note that the duration of a self-signed certificate may differ depending on the certificate authority.

Familiarize with Google Chrome’s certificate policy. Also, find out which certificate is suitable for which file encryption. For that, keep a watch on the announcements of Google.

In case the SSL you bought is one for an older encryption, then it is recommended to get in touch with your certificate authority for a reissue of it and generate a certificate signing request with the Google recommended encryption. After generating it, reinstall the certificate on your web server.

In case you are creating a website for the first time and purchasing the SSL certificate for it, make it a point to generate the certificate signing request with the recommended encryption and install it on your server.

If you come across Chrome keeps crashing or any other Chrome browser issues for that matter, get in touch with our browser support professionals through the toll-free helpline for immediate help.

How to Troubleshoot the 502 Bad Gateway Error

Block Pop Up Ads

502 Bad Gateway Error

The “502 Bad Gateway” error happens since the server, acting as a proxy or gateway, attempted to access the main server to fulfill the request it got and has received no or invalid response. Sometimes, incomplete or empty headers caused by server side issues or broken connections can cause the error when accessed through a proxy or gateway. Even certain apps that block pop up ads works via reverse proxy.

You may know how to block pop up ads on your web browser, though the “Bad Gateway” error can be annoying. Depending on the website or browser, the same error page can be shown differently with the 502 being the only constant. Sometimes, it can be shown as just 502 or Server Error as displayed on Google.

You have zero control over these errors since they are server side related. However, at times even your web browser can be tricked into showing the error so there are some steps to resolve it. Prior to starting with these troubleshooting steps for 502 Bad Gateway, make it a point to create a system restore point just in case anything goes wrong.

Reload the Error Page

Wait for a few minutes and try reloading the web page, in which you encountered the Bad Gateway. Press Ctrl and F5 keys at the same time, with the browser tab open, as it bypasses the browser cache, and double-check in case the problem is fixed. In case this step did not help, then close all activities and reopen the browser. Proceed to the next step only if required.

Try a Different Browser

Try opening the same site from a different browser. In case you are running into the same error page, then the problem may not be browser related. However, if you are seeing the error then it has got to do with your browser. It can be one of the Chrome browser issues also.

Clear the Browser Cache

If Google Chrome is your browser, clear its cache. For that, follow the steps mentioned below.

  • Open the browser and press Ctrl, Shift, and Delete keys simultaneously to open Clear browsing data.

Chrome Browser Issues

  • Switch to the Advanced tab in that and select the first six checkboxes, including Passwords and Autofill form data, and click on Clear browsing data

Clear Browser Cache

  • Then, exit the browser and reboot the computer.

Disable Unwanted Extensions

You can quickly access the Chrome extensions page and decide whether deletion is required. After all, if an extension is unwanted you might as well delete it from Google Chrome.

  • Open Chrome browser, type chrome://extensions/ on its address bar and press Enter.
  • Make it a point to Disable as well as Remove unnecessary extensions. To Disable an extension you have to click on the toggle switch next to it. To Remove an extension click on the same button next to it.
  • Exit and reopen the browser and see to it if the error page has gone away.

Disable Proxy

  • Press Windows and R keys simultaneously to launch Run dialog box.
  • In the dialog box, type inetcpl.cpl and click OK to launch Internet Properties.

Disable Proxy

  • Then, switch to Connections tab and click on LAN Settings
  • Deselect the checkbox Use a Proxy Server for your LAN, and ensure that the Automatically detect settings checkbox is selected.

  • Click on OK and then Apply buttons and restart your computer.

Change the DNS Settings

  • Click Start button, search for Network and Sharing Center and open it from the search results.
  • Click on Change adapter settings link from the left pane.
  • Choose Wi-Fi icon and double-click on it.
  • Then under Networking tab, select the checkbox Internet Protocol Version 4 (TCP/IPv4). Then, click on Properties
  • Under the checkbox Use the following DNS server address, assign 8.8.8 at the preferred one and as the alternate one.
  • Then, exit everything and see to it if the issue persists.

Flush DNS as well as Reset TCP/IP

  • Open the Command Prompt with admin privileges. Then, key in the following commands and press Enter key after each command.
    • ipconfig /release
    • ipconfig /flushdns
    • ipconfig /renew
  • Open the Command Prompt again, and enter the following commands too.
    • ipconfig /flushdns
    • nbtstat –r
    • netsh int ip reset
    • netsh winsock reset
  • Restart the system to apply the changes.

This should fix the Bad Gateway error you were facing, but in case the issue persists, get in touch with our browser support professionals through the toll-free number for an advanced solution.

How to Resolve Plugin Errors in Chrome

Chrome Plugins Not Working

Common Browser Issues

If a Flash or PDF content happens to not load while surfing the web on Google Chrome, you would have to make changes to the respective plug-in. The troubleshooting steps or workarounds for that are outlined in this blog. In case Flash Player not working on Chrome despite trying these fixes, contact our…

Web browsers, including Google Chrome, rely on plug-ins that help render web pages or provide certain functionalities. For instance, the Flash plug-in helps load web pages containing videos or other flash content. Sometimes, when using the Chrome browser, a message can appear, announcing that a plug-in could not be loaded. If you come across an error like this on your browser, follow the steps mentioned below to troubleshoot Chrome plugins not working. Alongside troubleshooting steps for the Flash plug-in error, you can find a solution for PDF plug-in at the bottom of this post.

Rename the File pepflashplayer.dll

The couldn’t load plugin error can at times occur due to this file, but users should be able to resolve the error by renaming it. Open the directory in which you have installed Google Chrome, navigate to the PepperFlash folder, which contains pepflashplayer.dll, and rename the file to pepflashplayerX.dll. Depending on the version of Windows, this directory may vary, but you should be able to find it in the User Data folder of Google Chrome.

Rename pepflashplayer.dll

To find the folder quickly, press the Windows and R keys simultaneously. Type %localappdata% into the dialog box, and press the Enter key. In the new folder that appears, search for User Data and open it. Then, double-click PepperFlash, and open another numbered folder. In that, you will be able to find pepflashplayer.dll file. Once you have renamed it, exit and reopen the browser, see if that has loaded the Flash page. If not, move onto the next step to troubleshoot Chrome plugins not working.

Run SFC Command and DISM Command on Command Prompt

At times, the error can pop up due to corrupt files on a Windows 10 computer, but users should be able to resolve this by running these two commands on Command Prompt. They are meant to scan the system and repair corrupt files.

  • Press Windows and X keys to launch a new menu, and choose Command Prompt (Admin) from that.
  • When it opens, type the sfc /scannow command and press the Enter The scan will finish soon, and repair corrupt system files if any, so wait for that.

Windows Scan

  • In case that command cannot run, type DISM /Online /Cleanup-Image /RestoreHealth into cmd and wait for it to scan your computer and fix any corrupt files.

Once you run these two scans, open Google Chrome and see to it if the error page is loading. If not, continue to the next step.

Delete the Folder titled PepperFlash

For that, follow the below steps:

  • Fully exit the browser.
  • Open the same PepperFlash folder from the directory and delete it.

Delete PepperFlash

  • Once you have deleted the folder, open the browser and check if the erroneous page is loading.

It is also recommended to update the component of pepper_flash after deleting it. For that, follow the below steps:

  • Open Google Chrome, type chrome://components in the browser’s address bar and press the Enter
  • From the list of components, find pepper_flash and click on the button Check for updates.

PepperFlash Update

After removing the PepperFlash folder and updating it, the Flash plug-in error should be fully resolved. If not, move on to the next steps.

Select the Always Allowed To Run Setting for Flash Plug-In

At times, the error can happen if the plug-in of Adobe Flash Player is not configured to always run. To configure that setting properly, follow the steps mentioned below.

  • Open Google Chrome, type chrome://plugins in to the address bar and press the Enter The list of installed plug-ins will pop up.
  • In that, find Adobe Flash Player and select the Always allowed to run
  • After putting a tick mark next to that setting, exit and reopen Google Chrome, and see if the error has been fixed.

Allow Flash Plug In

Disable the PPAPI Flash Plug-In

64-bit versions of the Chrome browser support only 64-bit NPAPI plug-ins. If you are getting the error webpage while opening Flash content, try the following solution to troubleshoot it.

  • Open Google Chrome, type chrome://plugins path in the address bar and press the Enter
  • When the list of plug-ins appears, click on the Details button next to Adobe Flash Player.
  • You should be able to see its version PPAPI (out-of-process). Find that version of Flash Player and click on the Disable
  • Then, exit and reopen the browser and check if you can load the same webpage or Flash content.

If you come across Flash Player not working on Chrome, or any other errors while surfing the web, contact our browser support professionals via the helpline to receive fast troubleshooting and issue resolution. Call us on 844-202-3034.

Things you Should Know about Spybot Search and Destroy Program

Spybot Search And Destroy

Spybot Search Program

Several computer tech support companies recently announced that they have been encountering a new computer threat repeatedly in the last few years. What’s more, only some renowned antivirus programs were unable to identify and remove this dangerous threat.

Reports indicate that this new program is capable of tracking the movements of users on the internet and it may even redirect your web browser to pages that you never intended to visit. This means that the Internet Explorer has stopped working error and other Internet Explorer issues that you have been experiencing might be due to this new threat. These types of malware programs are usually called as Dialers, Browser Hijackers, and Spyware.

In simple words, malware can be defined as a set of programs, which cause a detrimental effect on your PC without your permission or knowledge. Some of the most commonly found malware are worms, trojans, backdoors, and viruses. spyware, on the other hand, can be defined as pieces of software applications, which are usually advertised as adware or freeware. However, the issue is that spyware programs get usually installed on computers without the knowledge of computer users. These programs will collect information about the websites you visit, the software you use, the games you play, and many more. The data collected is then delivered back to the servers of the creator.

So, if your computer is infected with a spyware program, then you are at a greater risk, because your personal data and other information that you have on your computer may fall into the hands of a hacker. Fortunately, an excellent tool, which is known as Spybot Search and Destroy, allows you to remove or destroy the spyware on your device with utmost ease. This will most probably resolve the Internet Explorer has stopped working issue as well as other browser issues you might be experiencing.

Installing Spybot Search and Destroy

Download the Spybot Search and Destroy program from its official website. Once the download is complete, you will need to double click on the file in order to begin the installation process. You will now need to follow the default selections and agree to the user agreements. Continue to press the Next button until a Select Additional Tasks screen appears on your computer. Put a checkmark in the final checkbox, which is labeled as Use system settings protection (TeaTimer) before proceeding to the next step. All the checkboxes will have a change in them now.

Setup Spybot Search Program

Before you start using the Spybot Search and Destroy program, you need to have a crystal clear idea on what TeaTimer and SDHelper are. The former is a program that will prevent your computer from downloading and installing bad programs from untrustworthy websites. On the other hand, the SDHelper program will run in the background of your device and notifies you when there happens to be a change in the system settings of your computer.

Spybot SDhelper

How to start Using Spybot Search and Destroy

The first thing you should do is to turn on your computer and then simply double click on the Spybot – S&D icon on your computer. This will in turn open the Spybot Search and Destroy program. If the program is not launching, then you may have to reinstall it. However, you could also seek the help of a computer repair technician to get further assistance.

However, if the Spybot Search and Destroy does open on your device without any issues, then you should click on the Update button. Another screen would pop up on the screen of your computer, where you can check for updates for the program. If new updates are available, make sure to upgrade the program to its latest available version. It is crucial to note that an outdated version of the Spybot Search and Destroy program might not be able to identify the new spyware threats in your computer.

Once you have updated the program, restart your computer, and open the Spybot Search and Destroy program once again. You will now need to locate a green colored Check for Problems box and then click on it. The program will now automatically start and search the registry, hard drive, and other locations in your PC for hijackers, spyware, and other dangerous malware infections.

In some cases, the Spybot Search and Destroy program might not automatically start searching your computer for malicious programs. If that is the case, then you might have to seek the help from expert browser support technicians. They will download and install the program on your PC and then carry out the necessary steps to remove the spyware from your computer.

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