Category Archive Browser Issues

What to Do if Google Chrome Fails to Load on Windows

Google Chrome Running Out Of Memory

Common Browser Issues

If Google Chrome does not open on Windows, try some of the below steps to troubleshoot that. This is one of the common Chrome browser issues, which annoys users all the time. There are several other things to ensure Chrome loads up like, for instance, making sure the computer has sufficient RAM to load a software program.

End Chrome process from Windows Task Manager

  • Right-click on desktop, select Start Task Manager, choose exe in that and click on End Process or End task button shown to the bottom left.
  • After that, restart the PC and log in as Administrator on Windows startup, Now retry opening Chrome. If it won’t open and an error pops up denoting the same, log off the system and open the browser on a different user account. If it does not work in all accounts, move on to the next troubleshooting steps.

Windows Task Manager

Scan for and Remove Malware

A malicious program may affect Google Chrome installed on Windows PC, and its shortcut on desktop or All Programs. Sometimes, removing malware or other potentially unwanted programs from the system can fix even Chrome load errors. After removing the malware, try changing the browser settings to its default to see if that loads Chrome on Windows afterward.

Reset Google Chrome Settings

To do that manually, you have to delete the User Profile, which you use to surf the web on Chrome.

  • Press and hold down to Windows and R keys to launch Run.

Reset Google Chrome

  • Key in %appdata% on the Run command box and press Enter to open the Roaming folder’s path. Open AppData from that directory, go to Google > Chrome, and click on User Data

User Data

  • Delete the Default folder from User Data

Delete Default Folder

  • This can clear not only user data but also cookies, caches, browsing history, and bookmarks.
  • After that, restart the computer and try to reopen Chrome.

Uninstall and Reinstall Chrome

Sometimes, these basic troubleshooting steps cannot fix the Google Chrome not loading on Windows error. If so, uninstall the browser, and clear its associated files from the Registry. When done, download the latest version of Chrome from the web and reinstall it on the computer. If you are still facing the same Chrome browser issues, contact a browser support professional to identify its underlying cause and troubleshoot the problem.

How to Troubleshoot Errors Related to HTML5 Content on YouTube

HTML5 Browser Support

Troubleshoot HTML5 Errors

As of now, Google Chrome and Mozilla Firefox are two of the top web browsers that support HTML5. If a browsing window hangs while watching a YouTube video, it is worth checking if it has HTML5 browser support or not. In fact, most of the videos in the streaming platform use HTML5 only in browsers that support the same. There are several other HTML5 errors, which users may run into, for which troubleshooting steps are listed below. Even with HTML browser support, some configuration issues or extensions may cause errors while watching YouTube HTML5 video content.

YouTube HTML5 Sound Not Working

This can occur while accessing YouTube videos on Google Chrome, especially if its sound setting is configured as 5.1. To change that, follow the below steps on the browser.

  • Open Chrome, click on the menu button to the upper-right corner, and choose Settings.

Chrome Settings

  • Explore the Advanced settings by scrolling down to and clicking on it, and open Content Settings under Privacy and Security

Advanced Chrome Settings

  • Under Content Settings, click on Microphone and change the audio channel to Stereo instead of a 5.1 headset plugged in.

Content Settings

  • Open the same YouTube video or Chrome tab to see if that resumes playback.

YouTube HTML5 Video Unavailable

This issue may occur if you are using Google Chrome, not that it is specifically for that browser only. Regardless, allowing permission for Chrome to use Adobe Flash plug-in can fix it as and when the error pops up on YouTube window. For instance, a notification denoting that often pops up on top of Chrome tab – you can click on it to allow Flash content to load. Else, you can also use the below steps to countermeasure it:

  • Click on the three-dot menu button to the top-right corner of Chrome and choose Settings from the context menu that pops up.
  • From the list of Chrome Settings, scroll down to and explore Advanced settings, and choose Content Settings as mentioned above.

Flash Settings

  • Under Content Settings, click on Flash, ensure Ask First (Recommended) is toggled on, and ADD the URL of YouTube to ensure Flash content loads up.


Site Submission

In earlier versions of Google Chrome, this option to Allow Sites to Run Flash would be listed above the Ask First toggle. Select both settings to ensure the same and you are good to YouTube videos. If you encounter any video playing errors on any website going forward, contact HTML5 browser support personnel to diagnose and fix the same adeptly.

How to Fix the ERR_CONNECTION_REFUSED Error in Google Chrome

Google Chrome Running Out Of Memory

Error In Google Chrome

Google Chrome is one of the fastest web browsers available to computer users and it easily loads and displays web pages at a rapid pace. The minimalistic and simplistic design of this handy internet browser has made it one of the most popular choices of several users. In fact, the worldwide usage of this browser is estimated to be around 35 percent. However, several users who are heavily dependent on Google Chrome for their personal and work-related tasks recently complained that they have been experiencing ERR_CONNECTION_REFUSED and Google Chrome running out of memory issues. If you are regularly experiencing such browser errors, it is best to seek the help of an expert browser support technicians to resolve the issue.

It is crucial to note that ERR_CONNECTION_REFUSED, Google Chrome running out of memory, and Google Chrome not responding errors are common browser errors. This means that you will be easily able to fix them through a few simple troubleshooting steps. Below are a few tips that will help you to deal with the ERR_CONNECTION_REFUSED error in Google Chrome.

Uninstall and Reinstall Google Chrome

  • Turn on your PC and then go to Programs & Features or Add/Remove Programs from the Control Panel.

 Programs And Features

  • You will now need to check whether you are using an outdated version of Chrome before proceeding to the next step.
  • If yes, download the latest version of Google Chrome and install it on your PC. If you are already on the latest version, simply uninstall and reinstall it to see if the errors are resolved.

Add/Remove Programs

Clear Cache

  • Open a new tab in Google Chrome, select Settings, and then scroll down until you see a Clear Browser Data
  • If you are unable to find this option, then simply type in chrome://settings/clearBrowserData in the address bar of the browser and hit the Enter
  • Tick the checkboxes against Cookies and other site and plugin data and Cached images and files options, and then click on Clear browsing data.

Clear Browsing Data

If you are unable to solve the Chrome browser issue even after performing these two troubleshooting steps, get in touch with professional browser support technicians for further assistance. Note that ERR_CONNECTION_REFUSED can also occur due to unstable internet connection, so make sure that your data connection is up and running before contacting Chrome browser support.

How to Troubleshoot a Download Failed Error in Google Chrome

Google Chrome Running Out Of Memory

Download Failed Error

If an error occurs while trying to download something in Google Chrome, it may pop up as download blocked, insufficient permission, network failed, and so forth. This is one of the common Chrome browser issues; however, users can easily fix the problem by following the troubleshooting steps mentioned below.

Open Chrome Incognito and Disable Extensions if Needed

It is suggested to have reliable wireless or wired connection to fix Google chrome running out of memory errors. Oftentimes, internet connections that take time to load web pages may cause download errors as well. If your internet connection is reliable, and the error popped up despite that, open the Chrome tab in Incognito mode by pressing and holding down Ctrl, Shift and N keys on an active Chrome window. See if that allows you to download a file over the web.

In case you can download files in Incognito mode, the third-party browser extensions installed in Chrome may be to blame for failures in download. Follow the below steps to disable plugins and see if that helps.

  • Type chrome://extensions/ on the address bar and press the Enter
  • Deselect all the extensions one-by-one to check which of the add-ons is causing the error.

Disable Extensions

Change Internet Security Settings

Sometimes, an antivirus software installed in the computer or firewall can also interrupt downloads on Google Chrome. This can happen especially if the software detects a virus in a download and finds it as a potentially unwanted program for the PC. In such cases, disabling the antivirus or firewall until you finish a download can help.

Follow the below steps for an advanced troubleshooting step for virus scan detected while downloading a file from the internet.

  • Press and hold down to Windows and R key to open Run.
  • Type in inetcpl.cpl in the command box, and click OK to open Internet Properties.

Internet Security Settings

  • In the next window, navigate to the Security tab and click Internet It should be set as default, but double-check if it is so.

Internet Properties

  • Click on Custom Level to open the Security Settings – Internet Zone
  • Search for and open Downloads.
  • Ensure File Download option is enabled. If not, put a tick mark next to it.

Internet Zone

  • Under the Miscellaneous section, find Launching apps and unsafe files and configure it to Prompt.

Launching Apps and Unsafe Files

This should fix the download failed error in Chrome. In case you encounter the error message even after following the troubleshooting steps, or are facing Google chrome running out of memory issues, get in touch with online browser support professionals for advanced assistance.

How to Resolve the Secure Connection Failed Issue in Firefox

Firefox Not Responding

Secure Connection Failed Issue

One of the common issues, which users of the Firefox browser encounter while trying to browse, is the Secure Connection Failed warning. It is every bit as problematic as Firefox not responding, and can get on your nerves when you are seriously trying to connect to a particular website.

SSL (Secure Socket Layer) is an encrypted protocol that secures connections made on the internet. If a website has HTTPS:// at the beginning of the URL, then it has said to be secure. If Firefox find that a website is not secure, then you will get the Secure Connection Failed message, which is usually as bad as Firefox not responding, because you will not be able to connect to some websites. Following are some fixes you can try to remedy the situation.

Check the SSL Setting for Firefox

Firefox Not Responding


  • In the URL bar, type in About:Config. Hit Enter.
  • If you see a message that says This Might void your warranty!, get past it by clicking on I’ll be careful, I Promise.
  • Go to the search box and type in ssl.enable_ocsp_stapling.
  • You will find that the value field is set as true. Double click on this to set it to false.
  • Check to see if this lets you connect to the website. If not, move on to the next method.

Check the Proxy Setting

Firefox Browser

If you have a proxy configuration, there is a chance of getting the Secure Connection Failed message. Remember, this is as bad as Firefox not responding.

  • Go to the menu bar, open the Tools menu, and click on the Option
  • Move to the Advance panel and choose the Network
  • Hit the Setting button, which you will find in the Connection
  • After the Connection Setting window comes up, check whether it is set to Manual proxy connection. See that all the details are entered correctly, and hit OK. If it is not set to Manual proxy connection, then make no changes.

Check the SSL Configuration/Installation of the Website

The SSL of the website needs to be configured properly, or else the Secure Connection Failed message will appear.

  • Test the SSL configuration or installation of the site using a free SSL checker online. You will be able to find one by simply searching for “free SSL checker” in Google.

If nothing works, try loading the website on another browser. If it loads without a problem on other browsers, it means that the issue stems from Firefox not finding the website to be trustworthy. In such cases, get in touch with browser support technicians for advanced help.

8 Ways to Fix Slow Page Loading in Chrome

Chrome Browser Issues

Turn Off Extensions

Google Chrome is one of the easiest web browsers to use, something supported by the fact that over 60% of the world’s PC users employ it for daily browsing. Built with fast and safe browsing in mind, Chrome nevertheless serves up issues every now and then, such as slow page loading and slow tab switching. Following are some steps you can take to rectify these particular issues if you ever face them.

  • Use Chrome Cleanup Tool. This is a dedicated utility from Google, which performs scans for and removes spyware, which may be causing chrome browser issues. It supports Windows 7 through Windows 10, and can be downloaded for free.
  • Fix the DNS Setting. Sometimes cause of the Chrome browser issues you encounter are not browser specific. Maybe it is something as broad as an incorrect DNS setting. It is likely the case if you keep seeing Resolving host… a lot on the status bar.
  • Clear the Browser History. With time, a hoard of history files can pile up in your browser. Get rid of these by typing chrome://settings/clearBrowserData in the URL bar and hitting Clear browsing data.
  • Turn Off Plugins. These are extra applications, which are in place to boost the functions of the browser. It is possible one of them is affecting the speed and causing the Chrome browser issues you find yourself saddled with. Try loading a webpage in incognito mode and see if you still have the problem. If not, then a plugin is to blame. Go to chrome://plugins/ and disable all the ones that are listed.
  • Turn Off Extensions. Extensions are similar to plugins in that they are additional applications. To remove or disable one, go to chrome://extensions/
  • Turn Off Hardware Acceleration. For this, go to chrome://settings, and choose Show Advanced Settings. Go to the System section and uncheck the box beside Use Hardware Acceleration When Available.

Chrome Cleanup Tool

  • Remove Bookmarks. You may have a ton of web pages bookmarked, especially if you do a lot of browsing. This can sometimes affect speed when opening a new tab; so clear off all your bookmarks and save them as html files in a folder on your computer.
  • See if Chrome is Up to Date. If you have not updated Chrome in a long while and it is getting slow, maybe it is time you downloaded the latest version and installed it.

How to Fix YouTube Videos Loading but Not Playing

HTML5 Browser Support

Fix YouTube Videos Loading

Watching videos on YouTube is something lots of people do to stave off boredom. Being able to do this is one of the many perks of having a moderately fast internet connection. If you miss the NBA finals for some reason, YouTube steps up and lets you watch the highlights.

One issue viewers sometimes face when trying to watch YouTube videos is that they load but do not play. This can be very frustrating to say the least.


Fixing the Problem

  • Refresh the browser page. This can be down by hitting the twisted arrow icon next to the URL bar.
  • Change the video quality to something lower. Go for 240p or 360p and see if this does the trick.
  • Check your internet. Turn it off and on. Check the speed you are getting for stuff other than YouTube.
  • Clear your browser data. For that, open the browser and choose More. Go to More tools, and then choose Clear browsing data. Check the box beside Cookies and other site and plug-in data, and the one beside Cached images and files. From the menu at the top, choose how far back you want to delete from. Hit Clear browsing data.

HTML5 Browser Support

  • Reset the browser settings. Go to Settings, and choose Show advanced settings. Choose Reset settings in the Reset settings A box will come up. Choose Reset.

Reset Google Chrome

  • Disable plugins. Type chrome://plugins in the URL bar and hit Enter. This will show all the installed plugins. Hit Disable next to each of them.
  • Disable extensions. Type chrome://extensions in the URL bar and hit Enter. This will show all the installed extensions. Hit Disable next to each of them.

Browser Settings

  • Restart the PC. Download and install an updated version of the browser. Also, enable JavaScript in your browser.
  • Download the latest update to Adobe Flash Player, if there is one available. Proceed through the installation by following the on-screen prompts.
  • See if Google Chrome Canary has the same issue. Download this version of the browser and install it. Go to the YouTube video you were trying to play earlier and see if it’s still stuck after loading.
  • Disable HTML5 browser support. For this, download and use the Disable YouTube HTML5 Player Make sure that this extension is enabled after you install it.
  • Restart the browser after shutting down all running audio programs.

A Reliable VPN Troubleshooting Guide for Remote Workers

Chrome Browser Issues

Reliable VPN Troubleshooting

VPN or Virtual Private Network is defined as the technology that creates a safe and encrypted connection over a less secure network, such as open internet. The main use of this VPN technology is to let the remote users or other branch offices to access the applications and other resources related to their business securely from their company’s database.

To ensure the safety of the confidential information, data is passed through various tunnels. As a result, the VPN users will have to use many authentication methods in order to gain the access. Tokens, passwords, and other unique identification codes are some of the authentication processes.

VPN Issues and Troubleshooting

If you are a remote worker and do not have a proper VPN connection, it will be almost as if you do not have an internet connection at all. Worry not, there are many troubleshooting methods, which you can try on your own if you have any such issues with the VPN.

In most cases, the error will be on the client side; so it is always better to try some simple tips that are listed below before seeking help from the IT department of your company. However, make sure only to do the adjustments or any other setting changes that you are comfortable with.

Double Check your VPN Settings

Firefox Not Responding

Double Check VPN Settings

You will be given the login information for the VPN, other related instructions, and a software client in most cases. If you find any problem with your VPN connection, ensure that all the configuration settings are entered exactly as in the login information. Just in case, you can also re-enter the login information.

Ensure That you Have an Active Internet Connection

In most cases, the poor internet connection will be the culprit, so make sure that you have a working internet connection. To figure this out, the best way is that you try visiting different websites. If you are connected to a wireless network and have problems regarding the signal strength, solve that connection problem first and then recheck the VPN connectivity.

Check Whether the Issue is on your Home Network

If you are working on your laptop and you find any connection errors, just visit a free Wi-Fi hotspot and try to use VPN from there. If you succeeded, the problem is with your home network. To tackle this issue, the first thing you have to do is to make sure that the IP subnet of your home network is same as that of the company network. Secondly, ensure that your home router supports VPN as well.

How to Fix an Unresponsive Firefox Browser

Firefox Not Responding

Update Graphics Card Drivers

If you browse the internet a lot, nothing can probably rile you up the way an unresponsive web browser does. Firefox, one of the most popular web browsers in the world, has a bad habit of becoming unresponsive for a variety of reasons. If you are look for ways to troubleshoot Firefox not responding issues, following are the steps to take.

Do a Restart

Restart the browser. The reason for the browser hanging is that something has stopped its processes. When you restart, everything goes out and starts back up again. If this does not work, then try restarting your PC. After this, launch the browser to see if it is working normally. If not, more on to the next method.

Update the Graphics Card Drivers

If you have outdated graphics card drivers, it can cause Firefox to freeze. You need to make sure that your computer has the latest drivers installed. Follow the steps below to fix the same in Windows 10.

  • Hit the Search icon next to the Windows start button.
  • In the field that comes up, type Device Manager and hit Enter.
  • After the Device Manager windows comes up, expand the option labeled as Display adapters.
  • For each entry that is shown, right click it and select Update driver software.

Disable Hardware Acceleration

Unresponsive Firefox

Disable Hardware Acceleration

For certain graphic cards, hardware acceleration can sometimes cause the browser to enter a freeze loop.

  • Hit the Menu icon on the top right, and from what is shown, choose Options.
  • Head to the General panel and look for the entry labeled Performance.
  • Uncheck the box next to Use recommended performance settings. You should also uncheck the box next to Use hardware acceleration when available.
  • Close the browser and re-launch it.

Reinitiate Firefox Files

Some of the Firefox files may be corrupted, and if so, you will need to repair them. Go to the official Firefox web page and download a installer file for the browser.

  • Close the browser.
  • In File Explorer, go to the folder where Firefox is installed, and rename it. Any new name will do.
  • After that, run the newly downloaded installer file to install the browser once more.
  • Fire up the browser and see if this worked.

These are some of the ways to troubleshoot an unresponsive Firefox program on your computer. There are other ways that you can try as well, but some of them may require the help of an experience computer support specialist.

Setting the Home Page on your Browser

How To Update Browser

Setting Home Page

Web browsers are some of the most consistently used programs on computers these days, all thanks to the internet. While its simplicity itself is amazing to some, there are those that still do not understand it, at least not enough to be able to tackle the issues that might commonly come up. For instance, it should be easy enough for anyone to understand how to update browser programs, but it isn’t.

Setting the Home Page

The first thing you get to see right after your browser has started up is the home page. Different browsers serve up different home pages, and the setting can be changed according to your preference. This is especially useful if you directly head to a certain website first thing each time.

In Google Chrome

Click on the stack symbol on the upper right to go to Settings. From the left, choose Settings, and in the right side, check under On Startup. Set this to Open a specific page or set of pages, and then choose Set pages. Give the web address you want opening each time the browser fires up, and hit OK.

In Microsoft Edge

Popular Browser

Common Browser Settings

Microsoft’s latest browser has three horizontal dots in the upper right corner, which you need to select to be shown Settings. Go to the Open with area, and under this, choose A specific page or pages. Select Custom, give the web address, and then hit the plus sign shown at the right. This can be done more than once if you have multiple pages to add, and existing ones in the list can be removed by hitting the X button shown next to the page. After you are done, hit the icon with the three horizontal dots once more to come out of the settings area.

In Mozilla Firefox

In this popular browser, you will see three horizontal bars on the upper right. Click on this and choose Options. You will see a General page, where the setting for When Firefox starts must be set to Show my homepage. Under that, you need to enter the web address you wish popping up right after the browser starts up. Hit OK. If multiple pages are to be loaded on startup, then open up these addresses in separate tabs. Now hit the Use Current Page button. Alternatively, you can have these saved as bookmarks first, and then use the Use Bookmark… option.

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