A Reliable VPN Troubleshooting Guide for Remote Workers

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Reliable VPN Troubleshooting

VPN or Virtual Private Network is defined as the technology that creates a safe and encrypted connection over a less secure network, such as open internet. The main use of this VPN technology is to let the remote users or other branch offices to access the applications and other resources related to their business securely from their company’s database.

To ensure the safety of the confidential information, data is passed through various tunnels. As a result, the VPN users will have to use many authentication methods in order to gain the access. Tokens, passwords, and other unique identification codes are some of the authentication processes.

VPN Issues and Troubleshooting

If you are a remote worker and do not have a proper VPN connection, it will be almost as if you do not have an internet connection at all. Worry not, there are many troubleshooting methods, which you can try on your own if you have any such issues with the VPN.

In most cases, the error will be on the client side; so it is always better to try some simple tips that are listed below before seeking help from the IT department of your company. However, make sure only to do the adjustments or any other setting changes that you are comfortable with.

Double Check your VPN Settings

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Double Check VPN Settings

You will be given the login information for the VPN, other related instructions, and a software client in most cases. If you find any problem with your VPN connection, ensure that all the configuration settings are entered exactly as in the login information. Just in case, you can also re-enter the login information.

Ensure That you Have an Active Internet Connection

In most cases, the poor internet connection will be the culprit, so make sure that you have a working internet connection. To figure this out, the best way is that you try visiting different websites. If you are connected to a wireless network and have problems regarding the signal strength, solve that connection problem first and then recheck the VPN connectivity.

Check Whether the Issue is on your Home Network

If you are working on your laptop and you find any connection errors, just visit a free Wi-Fi hotspot and try to use VPN from there. If you succeeded, the problem is with your home network. To tackle this issue, the first thing you have to do is to make sure that the IP subnet of your home network is same as that of the company network. Secondly, ensure that your home router supports VPN as well.

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