Google Chrome users sometimes come across an error that reads, “This site can’t provide a secure connection” when surfing SSL secure sites. Often, the secure connection failed error goes away when users refresh the Chrome tab, but at times, it appears repeatedly. If so, try the following troubleshooting steps to resolve the secure connection failed error.
Check the Computer Date and Time
It is seen that you will face the issue when your system date and time is not in sync with that of the web server. If so, configure the appropriate date and time according to your time zone, and try reopening the website.
- Click on the Start button, select Control Panel, and open Date and Time.
- In the new dialog box, click on the Change date and time… Adjust them, and confirm the changes by clicking on the OK button twice.
Clear Browsing Data
Sometimes, the browsing data in Google Chrome may also interfere with your web surfing experience, hence giving you the SSL error repeatedly. In case the computer date and time is correct, try clearing the browsing data. For that, follow the steps mentioned below.
- Open Google Chrome, click on the three-dot menu icon below the close button, move the mouse pointer to More tools, and click Clear browsing data…
- In the new dialog box, select All time in the Time range box, select the checkboxes against Cookies and other site data and Cached images and files.
- Click on the Clear data button, highlighted in blue color.
Wait for the process to finish. Once it is completed, try loading the site again. If the error persists, move on to the next step.
Clear the SSL State
- Type chrome://settings/ in the address bar of the browser and press the Enter
- Scroll down to and click the Advanced button to see more settings. Click Open proxy settings to access the Internet Properties
- Click the Content tab in it, and click the Clear SSL state
Now, retry opening the site. If that fails to fix the secure connection failed error too, try disabling QUIC as stated below.
Disable Google Chrome’s QUIC Protocol
- Type chrome://flags/#enable-quic in its address bar and press Enter.
- The Experimental QUIC protocol will usually be configured to Default. Click on the Default button, and choose Disabled instead from the dropdown list.
- Re-launch the browser, and retry opening the site.
Check the Settings of your Antivirus Software
Sometimes, the antivirus software may also be the reason why an SSL error appears. Modern antivirus software scans for malicious elements in a website and other internet security threats, comprising checking a site’s TLS/SSL version. In case a site uses an outdated SSL version, the antivirus software blocks it and does not allow users to visit the site. In this case, you can resolve the issue by temporarily disabling your antivirus. Just disable it for some time and see to it if the site that generates the error can be opened.
Check the Firewall
In case a website is present in the Internet Firewall’s block list, Google Chrome will not be able to open the site. Check the Firewall to make sure that the site you are attempting to visit is not in its block list. In case the site that creates an SSL error is present in the block list of Firewall, then get rid of it and retry opening the site.
Extensions in Google Chrome help improve its functionality. However, at times, the browser extensions generate unwanted errors and spoil the surfing experience. So disable them one by one and try opening the problem site repeatedly as you do that. In case you find that an extension is also a reason behind the issue, then disable or remove it.
Change the Internet Security Level and Privacy Level
If all the above-mentioned steps fail to resolve the issue, then check the level of privacy and internet security too. A too high internet privacy level may also block access to certain sites.
- Click on the Start button, key in Internet Options in its search box, and open it from the search results. This reveals the Internet Properties dialog box.
- Switch to the Security tab in it, and check whether the slider is set to High. If it is configured that way, then bring the slider into the Medium level, and click on the OK button to confirm the change.
Now, retry opening the site. If you still come across the secure connection failed error or Flash not working issues while surfing the web, get in touch with our browser support professionals through the toll-free number to get an advanced solution.