If a Flash or PDF content happens to not load while surfing the web on Google Chrome, you would have to make changes to the respective plug-in. The troubleshooting steps or workarounds for that are outlined in this blog. In case Flash Player not working on Chrome despite trying these fixes, contact our…
Web browsers, including Google Chrome, rely on plug-ins that help render web pages or provide certain functionalities. For instance, the Flash plug-in helps load web pages containing videos or other flash content. Sometimes, when using the Chrome browser, a message can appear, announcing that a plug-in could not be loaded. If you come across an error like this on your browser, follow the steps mentioned below to troubleshoot Chrome plugins not working. Alongside troubleshooting steps for the Flash plug-in error, you can find a solution for PDF plug-in at the bottom of this post.
Rename the File pepflashplayer.dll
The couldn’t load plugin error can at times occur due to this file, but users should be able to resolve the error by renaming it. Open the directory in which you have installed Google Chrome, navigate to the PepperFlash folder, which contains pepflashplayer.dll, and rename the file to pepflashplayerX.dll. Depending on the version of Windows, this directory may vary, but you should be able to find it in the User Data folder of Google Chrome.
To find the folder quickly, press the Windows and R keys simultaneously. Type %localappdata% into the dialog box, and press the Enter key. In the new folder that appears, search for User Data and open it. Then, double-click PepperFlash, and open another numbered folder. In that, you will be able to find pepflashplayer.dll file. Once you have renamed it, exit and reopen the browser, see if that has loaded the Flash page. If not, move onto the next step to troubleshoot Chrome plugins not working.
Run SFC Command and DISM Command on Command Prompt
At times, the error can pop up due to corrupt files on a Windows 10 computer, but users should be able to resolve this by running these two commands on Command Prompt. They are meant to scan the system and repair corrupt files.
- Press Windows and X keys to launch a new menu, and choose Command Prompt (Admin) from that.
- When it opens, type the sfc /scannow command and press the Enter The scan will finish soon, and repair corrupt system files if any, so wait for that.
- In case that command cannot run, type DISM /Online /Cleanup-Image /RestoreHealth into cmd and wait for it to scan your computer and fix any corrupt files.
Once you run these two scans, open Google Chrome and see to it if the error page is loading. If not, continue to the next step.
Delete the Folder titled PepperFlash
For that, follow the below steps:
- Fully exit the browser.
- Open the same PepperFlash folder from the directory and delete it.
- Once you have deleted the folder, open the browser and check if the erroneous page is loading.
It is also recommended to update the component of pepper_flash after deleting it. For that, follow the below steps:
- Open Google Chrome, type chrome://components in the browser’s address bar and press the Enter
- From the list of components, find pepper_flash and click on the button Check for updates.
After removing the PepperFlash folder and updating it, the Flash plug-in error should be fully resolved. If not, move on to the next steps.
Select the Always Allowed To Run Setting for Flash Plug-In
At times, the error can happen if the plug-in of Adobe Flash Player is not configured to always run. To configure that setting properly, follow the steps mentioned below.
- Open Google Chrome, type chrome://plugins in to the address bar and press the Enter The list of installed plug-ins will pop up.
- In that, find Adobe Flash Player and select the Always allowed to run
- After putting a tick mark next to that setting, exit and reopen Google Chrome, and see if the error has been fixed.
Disable the PPAPI Flash Plug-In
64-bit versions of the Chrome browser support only 64-bit NPAPI plug-ins. If you are getting the error webpage while opening Flash content, try the following solution to troubleshoot it.
- Open Google Chrome, type chrome://plugins path in the address bar and press the Enter
- When the list of plug-ins appears, click on the Details button next to Adobe Flash Player.
- You should be able to see its version PPAPI (out-of-process). Find that version of Flash Player and click on the Disable
- Then, exit and reopen the browser and check if you can load the same webpage or Flash content.
If you come across Flash Player not working on Chrome, or any other errors while surfing the web, contact our browser support professionals via the helpline to receive fast troubleshooting and issue resolution. Call us on 844-202-3034.